Non-existent customer service

<div>Terrible shopping experience. Their shirts vary in fit and quality, there seems to be no consistency. I tried logging a return, which they so highly sell everywhere "Free Returns!" and "We want you to be happy!" -- sure, if you say so. The returns portal did not want to let me select one or more items for return. I then logged a service ticket. It's been four days and I have yet to receive a response! In this same time Vans not only sent a courier for a return, but accepted and refunded me! Wow Hurley! Come on!!!</div>