Incorrect product and no customer service

I purchased Husky Chunky (as clearly indicated on the can) from Checkers and when opened found it was a minced mush. I sent an email to consumerenquiries@huskypet.co.za on 12/12 and got a read receipt with no reply. I then logged a complaint on the Bob Martin Website (who are the band owners of Husky), I did this on 13/12 and received an automated response with a reference of W1569 but no further responses since then.

On 18/12 I sent them a message on Facebook, only to have them respond and request what the problem was and to provide more info! What's the point of logging a complaint when I need to repeat myself all over again?

I guess the solution is to vote with my money and change to a brand that actually cares about customer service and doesn't simply print it onto their tins!