CR
Chad R
Active since Jul 2016
10
Reviews
0
Industries
Reviews
10 reviews26 months ago
Zero Customer Support
I am a sole proprietor and also VAT registered. I requested Beame to show my VAT number on my invoice and they refuse unless I migrate my account to a business account and sign new contracts at an additional cost
56 replies
26 months ago
Netstar Fails again
I am a sole proprietor and also VAT registered. I requested Netstar to show my VAT number on my invoice and they refuse unless I migrate my account to a business account and sign new contracts at an additional cost
56 replies
28 months ago
Incorrect product and no customer service
I purchased Husky Chunky (as clearly indicated on the can) from Checkers and when opened found it was a minced mush. I sent an email to consumerenquiries@huskypet.co.za on 12/12 and got a read receipt with no reply. I then logged a complaint on the Bob Martin Website (who are the band owners of Husky), I did this on 13/12 and received an automated response with a reference of W1569 but no further responses since then. On 18/12 I sent them a message on Facebook, only to have them respond and request what the problem was and to provide more info! What's the point of logging a complaint when I need to repeat myself all over again? I guess the solution is to vote with my money and change to a brand that actually cares about customer service and doesn't simply print it onto their tins!
0 replies
33 months ago
Useless to the Core
I contacted them this morning and they confirmed that they would install today and I said I would take the contract on condition they did so. Provided me with the installers number and a case number .... The installer does not answer the phone. WHen I followed up at 3pm I get told "Sorry its not going to happen today" because the service centre didn't get the email
0 replies
33 months ago
False Promises
I was promised installation today when I signed up on Friday, now I am told that installation can only be on Wednesday
60 replies
44 months ago
Fraud !!
Fraud !! that is what it is called when you shut down a Gym, ask people who paid upfront to send you a refund request and then simply ignore them. 14 Days and then I get a lawyer involved with costs - FT10919
0 replies
49 months ago
Zero Customer Service
Ok so I signed up with Web Africa and this was my experience which they so politely asked me to share in my "Welcome Email", My router was delivered and I was charged R250 yes no-where was it stated as such ... So a week later the Fibre people connect the line and I go Live Immediately which was awesome but I noticed that on a 100/100 package my download speed was only 3Mbps so I go onto their chat and try and resolve it only to be told that my service is not active (Strange considering that I have Internet) so I get transferred on the chat to the "Provisioning Dept" and then get an error message and need to start again ... 5 Hours later I am still trying. I phone their offices and hold on for an Hour before giving up and requesting a call back !! (PS 2 hours later and still no call back) .. 6 Hours later I receive a mail saying welcome to Web Africa but speed issue still not resolved. I then go back to chat and the guy tells me to do speed tests for another 3 hours and contact support again after that with the results. Stuck in a 12 month contract and this is how my service journey starts with Web Africa ? I have only been with them 48 hours and I already cringe .... I call in to ask how to cancel ... Guess what ... 30 minutes holding I gave up again ... Back to the chat line hoping for a resolution ... but not holding my breath !!! 7 days later ... Guess what ... Still No Resolve and "Someone will call me tomorrow", same thing they said yesterday ....
0 replies
55 months ago
Refusal to Cancel
With reference to Policy Number MT25423153, I recently gave a cancellation notice for this policy to terminate on 31 Oct 2021 and subsequesdntly tried to add an item for the remainder of the insured period which Momentum refused to accept. On 6/10 I made a call to Momentum where I was again advised by one of your consultants that we could not add anything to a policy marked as cancelled, I then asked if I could change the cancellation to date to be effective immediately and it was confirmed that it could indeed be done, she even offered to do so for me. I advised her to hold on as I would call in the following day after I have received confirmation of insurance from my new broker. On 7/10 I called in to make the cancellation effective immediately and was told by the consultant that this was not possible but that with a whole bunch of paperwork, I could claim double insurance and get a refund back of 50% of the premium for the balance of the month. When asked why it was not possible I was simply told that “the system would not allow it” I am now formally instructing Momentum that I wish to cancel policy MT25423153 with immediate effect and request that I be refunded the balance of premium for the period 8 Oct to 31 Oct. The fact that the “systems” at Momentum cannot accommodate my request are none of my concern and Momentum have 14 days in which to action this request whereafter I will refer this matter to the Ombudsman and also seek legal council to recover such monies due to me.
53 replies
57 months ago
No Response and Rude Staff
****** useless customer service, do not respond to mails and call takers just say they will escalate the matter ... Order no 91443817
0 replies
119 months ago
Fly by Night ?
<p>It is impossible to get hold of anyone, gave up after Holding on for 1 hour. E MAils are not responded to for more than a month ? Look at Management on your website and its Blank ! That explains a lot as its painfully obvious there is no management. Look at Facebook page and you can see 100's of complaints not attended to or responded to. </p> <p>Maybe time to discuss legal options with my attorney because I am not getting what I paid for !!</p>
53 replies
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1 Star
10 (100%)