Poor food

On the 24 May we visited the Hussar Grill Franschoek and what an absolute disappointment! We have eaten at Hussar grill Grandwest on an almost weekly basis and we love their food & service so much! But this branch is just pathetic my husband ordered a 800gram ribs and was served off meat, he then got food poisoning and was told you can have a “cheesecake” in return. Now I don’t care about anything free but the lack of empathy from the store is just Pathetic. We escalated the matter to Hussar group and in turn we were told we must drive from Mitchell’s plain to Franschoek for a “date night special” which doesn’t even cost a quarter of our bill and will cost us just to get a lousy apology meal. I am beyond livid with the entire restaurants lack of empathy. I had to pay for a Drs visit because they can’t check quality of their food, they now can’t even assist me at a store close or even provide a proper apology? Don’t visit this store!