hydro rubber 10 year warranty is misleading

So i decided to go the hydro rubber pty ltd route to seal my roof as lots of people was talking about the new company using rubber paint to seal roofs. With 10 year warranty i decided that this will be a game changer. I got hold of the local franchise in Bethelhem FS and they came and did there work. Year later i noticed leaks and the came immediately to fix it. Now 2 years later my roof is leaking again and now they never pitch up to solve the issue. Numerous whatsapps and leaving messages on facebook nothing happend the reply but never come and fix the problems. Even ended up contacting the head office and they also just reply they will get back to me but nothing. If i knew that this is what the after sales was like i would have never gone for this product. Its misleading the 10 year warranty or guarantee as the call it even the paint used by them is chipping off on my carport. Seems like if you want something done right. DO IT YOURSELF! Money down the drain for me but lesson learned.