No refund for faulty batteries

I returned faulty batteries on 08/01/2019 which were sold to me as new but were in fact used. I have received excuses from day 1 such as the batteries have to be tested by their suppliers. It is now more than 2 weeks later and I am being avoided.

NO REFUND YET!

Very bad bad business-person with no customer care s****s and accuses customers of "Taking chances".

Google review response below:

********** ********** ,28. ********** ,17z/data=!3m1!4b1!4m5!14m4!1m3!1m2!1s ********** ********** ********** !2s0x1e95648f6110c917:0x5286e7ad084f3b8e?hl=en?utm_source%3DGoogleMaps-en