Hyphen PDA
Verified Business
Hyphen PDA
Verified Business
24 Reviews (last 12 months)
Responds in 42 hours 27 min
AI Review Summary
Based on recent customer reviews, Hyphen PDA receives praise from clients who successfully completed debt review, with multiple customers highlighting dedicated consultants such as Shannen, Karen, Chantal, and Lutho for their patience and exceptional service. However, a recurring concern among dissatisfied customers involves poor communication, unmet promises regarding timelines, and difficulty obtaining clearance letters or refunds after completing payments. Unauthorized debit order deductions after cancellation also emerged as a serious complaint, pointing to administrative process failures that undermine trust.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
42h 27mReply Time
66 NPSVery Likely
Replied to 88% of negative reviews
Reply time on negative reviews: 37 hours 25 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
42h 27m
NPS Score
66
Recommended: Very Likely
Replied to 88% of negative reviews
Reply time on negative reviews: 37 hours 25 min
Review Distribution
2.3|24 Reviews
May '25 - Apr '26
5(21.7%)
4(8.7%)
3(0%)
2(0%)
1(69.6%)
5(21.7%)
4(8.7%)
3(0%)
2(0%)
1(69.6%)
Frequently Asked Questions About Hyphen PDA
Based on recent customer reviews, Hyphen PDA receives praise from clients who successfully completed debt review, with multiple customers highlighting dedicated consultants such as Shannen, Karen, Chantal, and Lutho for their patience and exceptional service. However, a recurring concern among dissatisfied customers involves poor communication, unmet promises regarding timelines, and difficulty obtaining clearance letters or refunds after completing payments. Unauthorized debit order deductions after cancellation also emerged as a serious complaint, pointing to administrative process failures that undermine trust.
Hyphen PDA has a TrustIndex of 0 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 37 hours 25 min. Hellopeter has tracked Hyphen PDA across 262 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZR
Zinobia R
1 reviews | Active since Jan 2020
18 Mar 2026, 14:33
From good service to incompetant service.
I joined Hyphen PDA in 2024 and the service was great but this is not the case anymore. It is a uphill battle getting a proper respense from them. They do not read your requests properly and could not care less or to many clients and not enough staff......I don't know....service has gone down the drain...
Helpful (0)
|Replies (0)ZR
Zinobia R
1 reviews | Active since Jan 2020
18 Mar 2026, 14:33
From good service to incompetant service.
I joined Hyphen PDA in 2024 and the service was great but this is not the case anymore. It is a uphill battle getting a proper respense from them. They do not read your requests properly and could not care less or to many clients and not enough staff......I don't know....service has gone down the drain...
0
Replies (0)RH
Rachel H
1 reviews | Active since Jan 2020
3 Mar 2026, 10:13
Very very disappointed and dissatisfied
Poor I disliked the fact that after settling some of my debts they didnt give me feedback as to which company the paid up and they didn't come back to me to ask if they should use the now extra money to pay on top of the oustanding debts They also didn't even close those accounts now from 2021 TODAY a company tells mee I owe them What did HYPHEN do with my money And they were quick to hand me over to debt review or colletors or what ever to make my life difficult after they were uninformitive and unprofessional
Helpful (0)
|Replies (0)RH
Rachel H
1 reviews | Active since Jan 2020
3 Mar 2026, 10:13
Very very disappointed and dissatisfied
Poor I disliked the fact that after settling some of my debts they didnt give me feedback as to which company the paid up and they didn't come back to me to ask if they should use the now extra money to pay on top of the oustanding debts They also didn't even close those accounts now from 2021 TODAY a company tells mee I owe them What did HYPHEN do with my money And they were quick to hand me over to debt review or colletors or what ever to make my life difficult after they were uninformitive and unprofessional
0
Replies (0)NS
Nicola S
1 reviews | Active since Jan 2020
12 Jan 2026, 07:36
DONT DO IT
DONT DO IT! I have been making my payments everymonth with not one payment skipped I was suppose to be done. Now I get a new statement I was suppose to be done but the statement now shows I owe another 8k. Tell me what the hell is a person to do after I have confirmed the outstanding amounts from the beginning now I literally cannot afford to keep paying them and they are of no help even though the mess up was between them and the company I owed. I get it I messed up in the beginning but they phone you and offer you such amazing terms then when it comes to action they drag their feet and offer no real help.
Helpful (0)
|Replies (0)NS
Nicola S
1 reviews | Active since Jan 2020
12 Jan 2026, 07:36
DONT DO IT
DONT DO IT! I have been making my payments everymonth with not one payment skipped I was suppose to be done. Now I get a new statement I was suppose to be done but the statement now shows I owe another 8k. Tell me what the hell is a person to do after I have confirmed the outstanding amounts from the beginning now I literally cannot afford to keep paying them and they are of no help even though the mess up was between them and the company I owed. I get it I messed up in the beginning but they phone you and offer you such amazing terms then when it comes to action they drag their feet and offer no real help.
0
Replies (0)NS
NM
Noluthando M
1 reviews | Active since Jan 2020
29 Dec 2025, 19:26
Debit order cancellation
Clear Review Removal Specialist-Hyphen PDA have taken my money today after I have cancelled the debit order mandatory I had with them who ever that was assisting decided not to cancel as I called them and emailed them to tell them that I want to cancel they took R1000 now 29 December 2025 and this was cancelled in May 2025 I want my money u are a ***** after so many months u decided to take I'm kids money pay my money My Name is NOLUTHANDO PEARL MASEKO 0615466199 Im so disappointed in these companies they rep us off
Helpful (0)
|Replies (0)NM
Noluthando M
1 reviews | Active since Jan 2020
29 Dec 2025, 19:26
Debit order cancellation
Clear Review Removal Specialist-Hyphen PDA have taken my money today after I have cancelled the debit order mandatory I had with them who ever that was assisting decided not to cancel as I called them and emailed them to tell them that I want to cancel they took R1000 now 29 December 2025 and this was cancelled in May 2025 I want my money u are a ***** after so many months u decided to take I'm kids money pay my money My Name is NOLUTHANDO PEARL MASEKO 0615466199 Im so disappointed in these companies they rep us off
0
Replies (0)HJ
Howard J
1 reviews | Active since Jan 2020
18 Dec 2025, 07:09
Very dissapointed
Hi Just got a message saying you guys going to debit tomoro. Do not know who you spoke to regarding that arrangment. Am getting paid the 24th. Unfortunately there will be no money in my account. Please call me 0715784010
Helpful (0)
|Replies (0)HJ
Howard J
1 reviews | Active since Jan 2020
18 Dec 2025, 07:09
Very dissapointed
Hi Just got a message saying you guys going to debit tomoro. Do not know who you spoke to regarding that arrangment. Am getting paid the 24th. Unfortunately there will be no money in my account. Please call me 0715784010
0
Replies (0)AO
Anine O
1 reviews | Active since Jan 2020
12 Dec 2025, 07:53
ONAANVAARBAAR SWAK SWAK
ONAANVAARBAAR SWAK SWAK Jul verdien nie n ster nie. Mens sukkel jou gat af om alles uit hul te kry. Hul belowe jou hand en mond dat jy nie met probleme gaan sit nie, my gat nou sukkel ons al 8 maande met hul en nou het hul klomp stories van ja die banke wil nie met hul praat via telefone of mails nie. Dis sommer strond. Hul hanteer alles vir jou en nou sit mens in ... straat oor hul nie alle goed deur gestuur nie. Jy stuur mail laat dit by jou orw uit loop maar geen terugvoering nie, nie eers n mail om te se ons het die mail gekry ons kyk om uit te sort nie.
Helpful (0)
|Replies (0)AO
Anine O
1 reviews | Active since Jan 2020
12 Dec 2025, 07:53
ONAANVAARBAAR SWAK SWAK
ONAANVAARBAAR SWAK SWAK Jul verdien nie n ster nie. Mens sukkel jou gat af om alles uit hul te kry. Hul belowe jou hand en mond dat jy nie met probleme gaan sit nie, my gat nou sukkel ons al 8 maande met hul en nou het hul klomp stories van ja die banke wil nie met hul praat via telefone of mails nie. Dis sommer strond. Hul hanteer alles vir jou en nou sit mens in ... straat oor hul nie alle goed deur gestuur nie. Jy stuur mail laat dit by jou orw uit loop maar geen terugvoering nie, nie eers n mail om te se ons het die mail gekry ons kyk om uit te sort nie.
0
Replies (0)BM
Buyisiwe M
1 reviews | Active since Jan 2020
17 Nov 2025, 11:55
Clearance letter
Hyphen has helped me through the journey of debt review, hoping that they wil hold my hand through every step of the way but surely I was mistaken. My last payment with Hyphen was in September and I believe that the procedure to receive a clearance letter and to be removed under Credit bureau so that I can go on with my life. I've been doing follow-up each time asking them how far they are with the process and the only feedback that I get, is that all the letters haven't been submitted by the creditors, it's been over 60 days, how long should I wait? I'm the one that usually follow up and the team doesn't communicate effectively. Siphokazi promised me that she will make sure that I get the letter within 30 days thereafter they extend the timeframe. At the present moment I cannot apply for an apartment or anything because I need to wait for the team to take their time with the whole procedure. I am honestly exhausted with this procedure, I have been patient with you but clearly my sense of understanding is undermined!! My request it to ensure that I get the letter before the end of the week and a confirmation that I am no longer flagged as under debt review.
Helpful (0)
|Replies (0)BM
Buyisiwe M
1 reviews | Active since Jan 2020
17 Nov 2025, 11:55
Clearance letter
Hyphen has helped me through the journey of debt review, hoping that they wil hold my hand through every step of the way but surely I was mistaken. My last payment with Hyphen was in September and I believe that the procedure to receive a clearance letter and to be removed under Credit bureau so that I can go on with my life. I've been doing follow-up each time asking them how far they are with the process and the only feedback that I get, is that all the letters haven't been submitted by the creditors, it's been over 60 days, how long should I wait? I'm the one that usually follow up and the team doesn't communicate effectively. Siphokazi promised me that she will make sure that I get the letter within 30 days thereafter they extend the timeframe. At the present moment I cannot apply for an apartment or anything because I need to wait for the team to take their time with the whole procedure. I am honestly exhausted with this procedure, I have been patient with you but clearly my sense of understanding is undermined!! My request it to ensure that I get the letter before the end of the week and a confirmation that I am no longer flagged as under debt review.
0
Replies (0)