MK
Mosa K
1 reviews | Active since Sept 2021
10 Sept 2025, 06:10
I engaged NDHDC (HyphenPDA) after being told in their pitch that the process would take one month
I engaged NDHDC (HyphenPDA) after being told in their pitch that the process would take one month. It has now been six months with no resolution. Weekly updates were promised, yet I only hear from them if I chase. This is misleading and unacceptable. I requested a refund of R3,000 if they could not deliver, but instead I am met with silence. Requests for manager or owner contact details have been refused, which only shows a lack of accountability. This conduct is unprofessional and damaging to their reputation. A matter that could have been resolved quickly through transparency or refund has been dragged out unnecessarily. If this is not addressed urgently, I will escalate to the ombudsman, legal channels, and media platforms. I caution anyone considering NDHDC / HyphenPDA to think twice before engaging, as their failure to communicate and deliver is a serious concern.
Helpful (0)
Replies (3)0
Replies (3)
Hyphen PDA's replyOfficial
15 Sept 2025, 16:40Dear Mr Mosa K,
Kindly liaise directly with your Debt Counsellor.
Hyphen PDA is a Payment Distribution Agent, and we are registered and licensed with the NCR (National Credit Regulator) to collect and distribute funds based on a payment plan uploaded by your Debt Counsellor to us, on your behalf.
If your Debt Counsellor is not able to assist you directly, they will contact us for further assistance.
Kindly liaise directly with your Debt Counsellor.
Hyphen PDA is a Payment Distribution Agent, and we are registered and licensed with the NCR (National Credit Regulator) to collect and distribute funds based on a payment plan uploaded by your Debt Counsellor to us, on your behalf.
If your Debt Counsellor is not able to assist you directly, they will contact us for further assistance.
Best regards,
Hyphen PDA's reply15 Sept 2025, 16:40
Official
Dear Mr Mosa K,
Kindly liaise directly with your Debt Counsellor.
Hyphen PDA is a Payment Distribution Agent, and we are registered and licensed with the NCR (National Credit Regulator) to collect and distribute funds based on a payment plan uploaded by your Debt Counsellor to us, on your behalf.
If your Debt Counsellor is not able to assist you directly, they will contact us for further assistance.
Kindly liaise directly with your Debt Counsellor.
Hyphen PDA is a Payment Distribution Agent, and we are registered and licensed with the NCR (National Credit Regulator) to collect and distribute funds based on a payment plan uploaded by your Debt Counsellor to us, on your behalf.
If your Debt Counsellor is not able to assist you directly, they will contact us for further assistance.
Best regards,
MK
Mosa K's updateReviewer Update
18 Sept 2025, 08:32Unfortunately, I made the payment directly to Hyphen PDA, and I have full payment records to confirm this. Despite following up for almost six months, the company I paid has ghosted me without doing the work.
After reviewing all invoices, I can confirm that I paid R4,000, not R3,000. This amount will never be refunded, and it is deeply disappointing to see a licensed entity allowing such practices.
Since Hyphen PDA is the only channel that communicates with me regarding this matter, I will be left with no choice but to reflect my experience publicly and rate the service accordingly. It is a shame that consumers are ****med in this way, and even worse when the responses come across as smug instead of helpful.
Best,
Mosa
After reviewing all invoices, I can confirm that I paid R4,000, not R3,000. This amount will never be refunded, and it is deeply disappointing to see a licensed entity allowing such practices.
Since Hyphen PDA is the only channel that communicates with me regarding this matter, I will be left with no choice but to reflect my experience publicly and rate the service accordingly. It is a shame that consumers are ****med in this way, and even worse when the responses come across as smug instead of helpful.
Best,
Mosa
MK
Mosa K's update18 Sept 2025, 08:32
Reviewer Update
Unfortunately, I made the payment directly to Hyphen PDA, and I have full payment records to confirm this. Despite following up for almost six months, the company I paid has ghosted me without doing the work.
After reviewing all invoices, I can confirm that I paid R4,000, not R3,000. This amount will never be refunded, and it is deeply disappointing to see a licensed entity allowing such practices.
Since Hyphen PDA is the only channel that communicates with me regarding this matter, I will be left with no choice but to reflect my experience publicly and rate the service accordingly. It is a shame that consumers are ****med in this way, and even worse when the responses come across as smug instead of helpful.
Best,
Mosa
After reviewing all invoices, I can confirm that I paid R4,000, not R3,000. This amount will never be refunded, and it is deeply disappointing to see a licensed entity allowing such practices.
Since Hyphen PDA is the only channel that communicates with me regarding this matter, I will be left with no choice but to reflect my experience publicly and rate the service accordingly. It is a shame that consumers are ****med in this way, and even worse when the responses come across as smug instead of helpful.
Best,
Mosa
Hyphen PDA's replyOfficial
18 Dec 2025, 07:28Dear Mr Mosa K, we are sorry that you feel that way. As explained, Hyphen PDA is an independent Payment Distribution Agent, registered with the NCR and our aim is to assist our stakeholders, who are Debt Counsellors. As a Consumer under Debt Review, you are under the care and counselling of your Debt Counsellor, who is your primary contact. The matter has been escalated to your Debt Counsellor.
Regards
Hyphen PDA Team
Regards
Hyphen PDA Team
Best regards,
Hyphen PDA's reply18 Dec 2025, 07:28
Official
Dear Mr Mosa K, we are sorry that you feel that way. As explained, Hyphen PDA is an independent Payment Distribution Agent, registered with the NCR and our aim is to assist our stakeholders, who are Debt Counsellors. As a Consumer under Debt Review, you are under the care and counselling of your Debt Counsellor, who is your primary contact. The matter has been escalated to your Debt Counsellor.
Regards
Hyphen PDA Team
Regards
Hyphen PDA Team
Best regards,