Pathetic service delivery Hyundai Balitto

My experience with Hyundai Ballito has been nothing short of frustrating and disappointing. It has been three months and I am still waiting for my refund on the traded-in vehicle (i was debitted 2 months premium despite the trade in and they failed to settle the vehicle in time), which is completely unacceptable. On top of that, I had to wait another three months for a safety triangle and wheel spanners—basic items that should have been included in the vehicle at the time of purchase.

To make matters worse, I was left driving with an expired temporary license, and only after two months did they finally take my car for a COR. Throughout this entire process, communication and service delivery were extremely poor. Managers kept telling me “the refund is in the pipeline and should come through soon”. It has been since September that I am waiting.

Based on my experience, I cannot recommend Hyundai Ballito. I hope they seriously improve their customer service and follow-through in the future. I highly recommend against this dealership.