DN
Donavan N
Active since May 2024
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Pathetic service delivery Hyundai Balitto
My experience with Hyundai Ballito has been nothing short of frustrating and disappointing. It has been three months and I am still waiting for my refund on the traded-in vehicle (i was debitted 2 months premium despite the trade in and they failed to settle the vehicle in time), which is completely unacceptable. On top of that, I had to wait another three months for a safety triangle and wheel spanners—basic items that should have been included in the vehicle at the time of purchase. To make matters worse, I was left driving with an expired temporary license, and only after two months did they finally take my car for a COR. Throughout this entire process, communication and service delivery were extremely poor. Managers kept telling me “the refund is in the pipeline and should come through soon”. It has been since September that I am waiting. Based on my experience, I cannot recommend Hyundai Ballito. I hope they seriously improve their customer service and follow-through in the future. I highly recommend against this dealership.
0 replies
5 months ago
****** comments experienced at BP Edwin Swales
I wish this allowed a zero star rating. I brought my car in to Araf Fuel Centre CC (BP Garage) on Edwin Swales Durban at 17:56 pm and was attended to by Attendant number 1048: Halala. This guy continued making ****** comments and kept referring to Coke as “Mindrel” in a cynical manner to me and around his fellow colleagues who began laughing. This is entirely ****** and totally unacceptable. I have been supporting this Garage for years, but today was the first time I have experienced this ****** here. Disappointing in fact. The dude didn’t even apologise. I expect a formal apology or this will be taken to the media
0 replies
7 months ago
Poor service delivery from Discovery Health
It is unfortunate that I have to write this review to describe my experience with discovery thus far. I have signed up for medical aid with Discovery earlier this year and the agent advised that I get 3 months free vitality thereafter will be billed. I advised that they cancel the vitality prior to billing since I am not interested in vitality. 1. 8/07, 24/07 and 02/08: I sent emails querying the higher debit order and only got a response of vitality cancellation on 07/08. 2. I was billed for vitality in July, August and September despite my request to cancel vitality. 3. Trying to get ahold of an agent is not easy. I called today at 9:35am and was transferred twice from one agent to another and my airtime finished. The agent advised there was a backlog in calls and wont be able to call back. I asked for the relevant email to forward a query and she did not know the email address. How much airtime should a client purchase to finally get proper assistance? I request urgent assistance and a credit in my account accordingly. 061 880 5530 Member number: 931906760
265 replies
8 months ago
I don’t recommend Budget Insurance!!
I am writing in frustration yet again. I have tried getting ahold of you guys from thursday midday.the below efforts were made: 1. I sent numerous call back requests on thursday from midday. No call back was given. 2. I sent an email on friday (29/08) at 7:56am yet no response. 3. I have called three times yesterday morning only to have a AI robot put me on hold till my airtime finished. I also called and spoke to complaints department but the lady that helped me was super nonchalant and pretended to transfer the call, but ended the call instead. Is this how budget insurance treats their customers? I simply wanted to cancel my policy due to me trading the previous car at the dealership and I have still been debited that old insurance premium despite all of the above effort to cancel. This matter needs to be resolved as soon as possible with my policy cancelled and the money credited to my account. Policy number: 777977593 Reference number: fEK3oj
212 replies
9 months ago
Pathetic service
It’s unfortunate that I must rate with a one star and not zero stars. Where do I even start? 1. The service is so poor. Long response times via emails. 2. They debit incorrect amounts from your bank account and when you query, they take ages to respond as if it is your fault. 3. Their app is delayed with the self assessment and even though you do it on time, it takes longer to reflect on their side. In this event, your premium goes higher and it’s a mission to have them credit your account. Overall I would never recommend this insurance company to anyone. I had two cars insured with them and the experience was the same. Time to browse around for another reputable insurer.
265 replies
23 months ago
Pathetic service
If there was an option for zero rating, i would rate them zero. They are quick to debit your account, but give you a hassle in handling your query. Ive logged a query/complaint last week and requested a call back. Its now a week later and I haven’t recieved a call back. If this matter doesnt get sorted out soon, I will be contacting the ombudsman.
159 replies
24 months ago
PATHETIC UNPROFESSIONAL AND ******** SERVICE
Pathetic! Unprofessional! ********! These are the words I’d use to describe this organisation. They debited my account on 2 May 2024 for a figure that shocked me. When I queried, the agents kept refering me from one department to another. I have logged a ticket and still awaiting a call back from the manager. This is unprofessional and unacceptable. Furthermore, their agents advised that i wont be paying for the travker because my insurance covers it. But i see they still took money out of my account. Customer care sucks with poor effort to resolve their clients queries. Retentions are even worst. They still havent called back. If anyone knows how to take this matter further up to report this company, please kindly advise
159 replies
Review Distribution
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1 Star
7 (100%)