HB
Hyundai Boksburg
Claimed Business
HB
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|16 Reviews
May '25 - Apr '26
5(6.7%)
4(0%)
3(0%)
2(0%)
1(93.3%)
5(6.7%)
4(0%)
3(0%)
2(0%)
1(93.3%)
Frequently Asked Questions About Hyundai Boksburg
Hyundai Boksburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Hyundai Boksburg across 61 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kenneth M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:51
Poor service
Bad experience Hyundai Boksburg, they are unable to issues me with my plate number and spare key this is after I have bought a Staria from them and traded in my H1. It's now 2 months and no one is taking accountability even after I have escalated my case to their complaints department. I am unable to register my other car and I am driving with an expired dics
Helpful (0)
|Replies (0)KM
Kenneth M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:51
Poor service
Bad experience Hyundai Boksburg, they are unable to issues me with my plate number and spare key this is after I have bought a Staria from them and traded in my H1. It's now 2 months and no one is taking accountability even after I have escalated my case to their complaints department. I am unable to register my other car and I am driving with an expired dics
0
Replies (0)xW
xalati W
1 reviews | Active since Jan 2020
4 Mar 2026, 18:36
Diagnosed was not done properly
Good day. I am very concerned about the way this matter has been handled. I brought the car in last week, and only yesterday I was told that four injectors are leaking diesel and that this is allegedly causing low brake pressure, no power, and smoke. However, the car starts and drives. I collected it today and it is still running, with normal fuel consumption. Based on that, I need a clear and convincing explanation of how you concluded that four injectors are the confirmed cause of the problem. You are asking me to approve repairs of R76,000. That is a significant amount of money. I cannot agree to replace four injectors on a trial-and-error basis. It is unacceptable for me to pay R76,000 and then be told that if the problem continues, you will “run more tests” and charge me further until you find the actual fault. From last week until yesterday, no clear diagnosis was communicated to me. I need: 1. A written diagnostic report. 2. Proof of the injector test results. 3. Confirmation that the injectors are 100% the root cause of the issue. 4. Clarity on what guarantee I have that this repair will resolve the problem. I will not approve any work until I receive proper documentation and assurance. Please respond urgently with a detailed explanation.
Helpful (0)
|Replies (0)xW
xalati W
1 reviews | Active since Jan 2020
4 Mar 2026, 18:36
Diagnosed was not done properly
Good day. I am very concerned about the way this matter has been handled. I brought the car in last week, and only yesterday I was told that four injectors are leaking diesel and that this is allegedly causing low brake pressure, no power, and smoke. However, the car starts and drives. I collected it today and it is still running, with normal fuel consumption. Based on that, I need a clear and convincing explanation of how you concluded that four injectors are the confirmed cause of the problem. You are asking me to approve repairs of R76,000. That is a significant amount of money. I cannot agree to replace four injectors on a trial-and-error basis. It is unacceptable for me to pay R76,000 and then be told that if the problem continues, you will “run more tests” and charge me further until you find the actual fault. From last week until yesterday, no clear diagnosis was communicated to me. I need: 1. A written diagnostic report. 2. Proof of the injector test results. 3. Confirmation that the injectors are 100% the root cause of the issue. 4. Clarity on what guarantee I have that this repair will resolve the problem. I will not approve any work until I receive proper documentation and assurance. Please respond urgently with a detailed explanation.
0
Replies (0)DM
Drake M
1 reviews | Active since Jan 2020
22 Jan 2026, 11:03
Awesome Service from Princess Molefe
I had an outstanding experience with Princess Molefe from Hyundai Boksburg. From the first interaction to the final handover, she was professional, patient, and extremely helpful. She kept me informed throughout the process, managed expectations clearly, and ensured everything was handled smoothly despite the waiting period. Her customer service is excellent, and she truly goes the extra mile to make the experience stress-free. I am very happy with my vehicle and highly recommend Princess to anyone looking for exceptional service at Hyundai Boksburg.
Helpful (0)
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Drake M
1 reviews | Active since Jan 2020
22 Jan 2026, 11:03
Awesome Service from Princess Molefe
I had an outstanding experience with Princess Molefe from Hyundai Boksburg. From the first interaction to the final handover, she was professional, patient, and extremely helpful. She kept me informed throughout the process, managed expectations clearly, and ensured everything was handled smoothly despite the waiting period. Her customer service is excellent, and she truly goes the extra mile to make the experience stress-free. I am very happy with my vehicle and highly recommend Princess to anyone looking for exceptional service at Hyundai Boksburg.
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Replies (0)mM
maria M
1 reviews | Active since Jan 2020
12 Nov 2025, 13:04
Shocking bad Service
Do NOT go to Hyundai Boksburg Corner Rietfontein and Bass Street ! Bad service and bad experience! Every year we have taken BOTH of our Hyundai cars for their yearly service to Hyundai Boksburg . Every year we have experienced unfriendliness and unprofessionalism from the admin lady that prepares the invoice for us , but it was convenient for us as we are very close to this Hyundai, so we put up with it - until now. Well needless to say - never again! On the 28th Feb our Hyundai went in for the yearly service. Ours was the first in - but last out. We collected the Car just to find out a few months later the service record book was not stamped. On top of this the invoice we received was our registration but someone else's name and address. We went back to see them and managed to get the book stamped but now they cannot correct the invoice as it is older that 3 months. We usually check this but because we were in the process of moving we neglected to do so - trusting that Hyundai works with integrity and honesty. When we ask the admin lady to fix the invoice - she said it has to go to IT as they cannot fix it themselves. She was supposed to have given us feedback and we are still waiting. Not customer friendly at all . So who knows when or if the invoice will be fixed?Needless to say we will be taking our cars somewhere else in the future.
Helpful (0)
|Replies (0)mM
maria M
1 reviews | Active since Jan 2020
12 Nov 2025, 13:04
Shocking bad Service
Do NOT go to Hyundai Boksburg Corner Rietfontein and Bass Street ! Bad service and bad experience! Every year we have taken BOTH of our Hyundai cars for their yearly service to Hyundai Boksburg . Every year we have experienced unfriendliness and unprofessionalism from the admin lady that prepares the invoice for us , but it was convenient for us as we are very close to this Hyundai, so we put up with it - until now. Well needless to say - never again! On the 28th Feb our Hyundai went in for the yearly service. Ours was the first in - but last out. We collected the Car just to find out a few months later the service record book was not stamped. On top of this the invoice we received was our registration but someone else's name and address. We went back to see them and managed to get the book stamped but now they cannot correct the invoice as it is older that 3 months. We usually check this but because we were in the process of moving we neglected to do so - trusting that Hyundai works with integrity and honesty. When we ask the admin lady to fix the invoice - she said it has to go to IT as they cannot fix it themselves. She was supposed to have given us feedback and we are still waiting. Not customer friendly at all . So who knows when or if the invoice will be fixed?Needless to say we will be taking our cars somewhere else in the future.
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Replies (0)CH
Christo H
1 reviews | Active since Jan 2020
28 Oct 2025, 10:55
Poor sales
When we bought a vehicle from this dealership they promised to attend to all issues we have with the vehicle and its taken them over 6 months of talking to customer care for them to decide that they are not going to resolve the promised issues. I regret ever buying this vehicle from them as they do not live up to Hyundai's famous standards.
Helpful (0)
|Replies (0)CH
Christo H
1 reviews | Active since Jan 2020
28 Oct 2025, 10:55
Poor sales
When we bought a vehicle from this dealership they promised to attend to all issues we have with the vehicle and its taken them over 6 months of talking to customer care for them to decide that they are not going to resolve the promised issues. I regret ever buying this vehicle from them as they do not live up to Hyundai's famous standards.
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Replies (0)LS
Leanne S
1 reviews | Active since Jan 2020
19 Oct 2025, 05:21
DISHONEST DEALERSHIP
would prefer a zero star rating! DO NOT purchase a demo vehicle from Hyundai Boksburg - 73 Northrand road!!! I am shocked and have never experienced such blatant lies and ********* trading! I paid 440k for a vehicle and on delivery day was asked by the " offsick" branch manager to collect later as being polished ( this is a limited edition black MATT) that does NOT get polished FYI!! I went to the branch straight away and the sales lady that sold me the vehicle knew nothing about where my fully paid car was and said only the manager does. I could not get hold of him on his cell and then after demanding to know was told at a Panelshop! They sold me a car 2025 model they said had no prior damage/ accidents and then on delivery day arranged 3 weeks before ( i flew in from George to collect) that it is in a panelshop as had accident damage and the matt black paint had to be repaired as was shiny! There was no damage when i viewed the car!!! Everyone dissapeared and no one knew nothing - DP appeared almost an hour later and agreed to full refund after tears and dissapointment! They refused for me to go to the panelshop to see the car! I was later called by the RM - thank you BUT this manager and saleslady acted against the consumer act and betrayed me as a customer. Do NOT buy this matt black Hyundai creta as has accident damage!
Helpful (0)
|Replies (0)LS
Leanne S
1 reviews | Active since Jan 2020
19 Oct 2025, 05:21
DISHONEST DEALERSHIP
would prefer a zero star rating! DO NOT purchase a demo vehicle from Hyundai Boksburg - 73 Northrand road!!! I am shocked and have never experienced such blatant lies and ********* trading! I paid 440k for a vehicle and on delivery day was asked by the " offsick" branch manager to collect later as being polished ( this is a limited edition black MATT) that does NOT get polished FYI!! I went to the branch straight away and the sales lady that sold me the vehicle knew nothing about where my fully paid car was and said only the manager does. I could not get hold of him on his cell and then after demanding to know was told at a Panelshop! They sold me a car 2025 model they said had no prior damage/ accidents and then on delivery day arranged 3 weeks before ( i flew in from George to collect) that it is in a panelshop as had accident damage and the matt black paint had to be repaired as was shiny! There was no damage when i viewed the car!!! Everyone dissapeared and no one knew nothing - DP appeared almost an hour later and agreed to full refund after tears and dissapointment! They refused for me to go to the panelshop to see the car! I was later called by the RM - thank you BUT this manager and saleslady acted against the consumer act and betrayed me as a customer. Do NOT buy this matt black Hyundai creta as has accident damage!
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Replies (0)CS
Cassidy S
1 reviews | Active since Jan 2020
21 Aug 2025, 19:56
Hope for improvement.
Quite bad, they have been under new management and a new team for the past 2/3 months, I am not sure exactly how long. Things seemed positive in the beginning but they are highly overwhelmed and don’t have their ducks in row. You owe your customers much more and I hope they get a hang of things. This being an extremely polite review.
Helpful (0)
|Replies (0)CS
Cassidy S
1 reviews | Active since Jan 2020
21 Aug 2025, 19:56
Hope for improvement.
Quite bad, they have been under new management and a new team for the past 2/3 months, I am not sure exactly how long. Things seemed positive in the beginning but they are highly overwhelmed and don’t have their ducks in row. You owe your customers much more and I hope they get a hang of things. This being an extremely polite review.
0
Replies (0)ST
Sifikile T
1 reviews | Active since Jan 2020
20 Aug 2025, 12:42
Below standard customer support
I brought in my vehicle for a diagnosis, it was assigned to a service advisor who appeared to have little knowledge or experience about keeping customers informed. I had to continually follow up for updates, I escalated the matter to her manager who promised that he would handle my case moving forward however there was no communication from his side as well. Simply put, don’t take your car to Hyundai Boksburg for servicing.
Helpful (0)
|Replies (0)ST
Sifikile T
1 reviews | Active since Jan 2020
20 Aug 2025, 12:42
Below standard customer support
I brought in my vehicle for a diagnosis, it was assigned to a service advisor who appeared to have little knowledge or experience about keeping customers informed. I had to continually follow up for updates, I escalated the matter to her manager who promised that he would handle my case moving forward however there was no communication from his side as well. Simply put, don’t take your car to Hyundai Boksburg for servicing.
0
Replies (0)