1 reviews | Active since Member
Bought a car 30 Aug 2025 and it has been giving problems since. Complained at the dealership, dealer principle Jason was copied in all my e-mails and he never intervened until I complaint at ICARE, the regional manager is copied in all my e-mails and until today he never responded to my e-mails. The dealership refuses to give my money back after all the issues with the car. They are making me out to be a ****, but I have proof of all that they failed to do before they sold the car to me. I now had the car inspected independently and it turns out that the car was in an accident and none of this was disclosed to me upon purchase (front bumper, driver side fender, driver side front door, driver side rear door, driver side quarter panel, rear bumper and boot lid resprayed) and new non-original badges fitted. The dealership principal are making everything out to be minor and says that they had done all fixes and never turned me away. Tersius(manager) went as far as to tell me that had I bought a car in Voortrekker, they would have just turned me away. Russell Beukes(sales person) blocked me after he refused assistance when my partner was standing alongside the road and felt unsafe to driver the car further. While the car was at their workshop for repairs, the car was given back to me and the next day I had to take the car back and it turned out that there were nuts and bolts that was not *****ed back after they did their repairs. Tersius and Russell blamed the workshop and made a remark about how they are experiencing ongoing issues with the workshop. The car is standing at the dealership since and I am left stranded, paying an installment and insurance for a car that is not in my possession.