Warning: Avoid Hyundai Brackenfell

Our experience with Hyundai Brackenfell has been nothing short of a nightmare. We purchased two Renault vehicles at 15,000 km, both without service books. When we asked, we were told these cars “don’t come with service books” and that “everything is digital.” We trusted them. That trust has cost us dearly. When the vehicles were due for service, Renault requested the books. We relayed Hyundai Brackenfell’s explanation, only to be told that no such system exists. We went back to Hyundai Brackenfell, who promised to contact the supplier. Weeks turned into months, countless emails and phone calls later, and still nothing. Now one of the vehicles has a serious engine fault requiring a warranty claim. That claim cannot proceed without a full service history. Despite repeated requests, Hyundai Brackenfell has failed to provide the records. Even Renault themselves reached out, but Hyundai Brackenfell continues to ignore the issue. We are stuck, unable to claim warranty, unable to move forward, and left with a vehicle that is due for its 90,000 km service while Hyundai Brackenfell drags its feet. Their negligence, dishonesty, and lack of accountability have left us stranded and financially exposed. Hyundai Brackenfell has shown zero respect for their customers. Their excuses are misleading, their communication is appalling, and their failure to resolve this matter is unacceptable. We feel deceived and abandoned. We find this so unacceptable.