Delivered Without Plates, Documents, or Contract. No Help from Hyundai Durban South

I financed a Hyundai Grand i10 through WesBank from Hyundai Durban South. I signed the contract on 21 May 2025, and the vehicle was delivered on 5 June. When it arrived, it was missing all basic delivery requirements: no number plates, no license disc, no temporary permit, no aerial, no car mats, no service book, and not even an electronic copy of my signed contract, which I have been asking for since the day I signed.

I clearly informed the salesman that I intended to use the car for e-hailing, and he promised to assist with the licensing. When I followed up, he completely denied making that promise.

Since then, I have been the one doing all the follow-ups. The dealership never initiates communication or provides clear feedback. Because of the missing documents, I cannot register or insure the vehicle, and I couldn’t file a police report after it was vandalized. Despite all this, I am now expected to pay my first instalment on a vehicle I cannot legally use.

This matter is now in the hands of MIOSA (Ref: 507514) and will also be reported to the National Consumer Commission. I am deeply disappointed with the level of service and lack of accountability.