LS
Lindokuhle S
Active since May 2021
12
Reviews
0
Industries
Reviews
12 reviews5 months ago
Poor Customer Service and Unresolved Billing Issue
I have been a loyal Telkom customer and was initially happy with their service, especially with my data contract. However, everything changed when I bought two phones on contract last year. After paying a significant amount upfront, I requested to cancel one cellphone contract so I could replace it with a data contract. They processed the cancellation and new contract, but when I received my invoice, I noticed I was being charged twice for data. When I enquired, I was told the extra charge was a “carry-over” from the canceled device — which made no sense. Since April, I’ve been calling Telkom’s head office and visiting their Cosmo City branch (three times) to resolve this issue. Each time, I was told they’d send me an email for settlement, but I never received anything. Even a staff member at the branch once called head office in my presence, but still nothing was resolved. Out of frustration, I decided not to pay my recent premium to get their attention — and indeed, the only thing they responded to was cutting off my service. Now, I’m being charged double the amount, while the original issue remains unresolved. It’s disappointing that Telkom is so efficient at collecting payments but completely fails to resolve customer queries. I expected better service and accountability.
0 replies
5 months ago
**** Alert – First Help Tow Service Misled Us and Trapped Us With a R7,705 Bill!
On the day of the incident, I was involved in a car accident while driving my friend’s insured vehicle. Fortunately, I was unharmed. Shortly after the accident, a towing company called First Help arrived on the scene claiming to “rescue” the vehicle. I clearly informed them that the car was insured and that we were waiting for the owner. Despite this, a representative named Joshua insisted that they had been authorized by the insurance company to tow the vehicle. He also had access to my friend’s personal and policy details, which were never provided to him directly. This raised serious concerns about how they obtained that information. I refused their tow offer multiple times. When my friend arrived, he confirmed that the insurance had not authorized any towing company. However, Joshua persisted and convinced my friend to sign their invoice without giving him a proper opportunity to read or understand the terms and conditions. We were told the car would be taken to an assessment center (Renew It) in Randburg. They even said we could follow them if we wished. As we got into our vehicle to follow, they immediately drove off at high speed. We took a different route to reach the same destination sooner, but they never arrived. When we contacted Joshua, he claimed to be at a fuel station near Malibongwe Drive, allegedly heading toward Cosmo City. Minutes later, the insurance company informed us that Joshua had told them the car was already delivered to their yard in Roodepoort, claiming that “no one was available to receive it.” The distance and time do not align with this explanation. Based on our observations, it appears that they drove directly to their own yard. Upon reviewing the invoice that my friend was pressured to sign, we discovered a clause stating that if no one is present to receive the car, the client must pay R7,705 (including VAT). This situation gives the impression of a predetermined setup designed to trap vehicle owners into paying excessive release fees. We later visited the Roodepoort yard and observed that it resembled a s**** yard, where fuel was drained and vehicle parts were being removed. BidGo was also present on-site, suggesting that vehicles might be disposed of if not reclaimed promptly. This experience has caused unnecessary financial and emotional distress. In my opinion, First Help acted unprofessionally, misleadingly, and without proper authorization. I urge both the public and insurers to exercise caution when dealing with this company, and for relevant authorities to investigate their conduct.
71 replies
7 months ago
Serious Privacy Concerns – POPIA Integrity Questionable
I have been a loyal and satisfied Auto & General client, but my recent experience has left me questioning the company’s integrity when it comes to protecting client information. I have been receiving repeated and intrusive sales calls from One Life Insurance, who openly stated they obtained my contact details from Auto & General. This is despite me never giving consent for my personal information to be shared, and despite me clearly telling them I do not want their product. This constant harassment is frustrating, but more importantly, it raises serious concerns about Auto & General’s compliance with POPIA and respect for client privacy. I urge Auto & General to investigate this matter, stop sharing client details without explicit consent, and restore trust in their brand. Until then, I remain very disappointed.
53 replies
10 months ago
Delivered Without Plates, Documents, or Contract. No Help from Hyundai Durban South
I financed a Hyundai Grand i10 through WesBank from Hyundai Durban South. I signed the contract on 21 May 2025, and the vehicle was delivered on 5 June. When it arrived, it was missing all basic delivery requirements: no number plates, no license disc, no temporary permit, no aerial, no car mats, no service book, and not even an electronic copy of my signed contract, which I have been asking for since the day I signed. I clearly informed the salesman that I intended to use the car for e-hailing, and he promised to assist with the licensing. When I followed up, he completely denied making that promise. Since then, I have been the one doing all the follow-ups. The dealership never initiates communication or provides clear feedback. Because of the missing documents, I cannot register or insure the vehicle, and I couldn’t file a police report after it was vandalized. Despite all this, I am now expected to pay my first instalment on a vehicle I cannot legally use. This matter is now in the hands of MIOSA (Ref: 507514) and will also be reported to the National Consumer Commission. I am deeply disappointed with the level of service and lack of accountability.
0 replies
40 months ago
I don't have a title for them, they're just horrible 😔
They called me in April in 2021, they offered me a contract that will credit me 10GB anytime and 10GB midnight data for R150 a month. Sounded like a good deal so I said yes to the offer and I regret that day to this date. So we arranged a delivery and they gave me two simcards, I thought maybe one is for anytime data and the other for midnight data. Comes month end, they debited R472. I enquired with them and they said they'd investigate and get back to me in 3 days. They did that and they said they will cancel one simcard at no cost as the fault was theirs but they wouldn't refund me as I had already used the data. So they canceled the 10GB data card and left one with a lot of useless MTN streaming what what that I didn't know how to use. I enquired again reminding them that I signed up for a 10GB anytime data not all these 2GB mtn streaming data and they kept promising to fix that until I decided to cancel the contract which I have been struggling for over 12 months now. They told me to pay a cancelation fee of about R250 and an outstanding amount of a "MISSED DEBIT ORDER" (I had never missed one debit order). So I did pay as instructed via email and they said I must call them after 7 days. 10 days later I called and they said they did not receive any payment from me and the REFERENCE NUMBER(that they gave me) I had used was incorrect. I encountered two rude consultants from the company. Month end they sent me their invoice again, to my surprise they received the payment and they used it as credit instead of canceling the damn contract with them. Tell them assholes to not scam people and cancel that ****ty contract of theirs, I don't need it anymore and I'm not paying anymore money to them. ID 9512025350088 Lindoh190@gmail.com 071 923 4017 I'm tired of begging them
0 replies
44 months ago
****ty service ever with MTN
They offered me a contract of 10GB for R150 a month, they then signed me up for a R472 contract per month. I contacted them and they said they will investigate, investigation was in my favor so they cancelled one card without requiring cancelation fee. Data kept going out in two days of crediting. When I checked, they canceled the card that I had signed up for and left one that I didn't sign up for. So I tried to cancel their contract and they told me about an early cancelation fee of R247(exc VAT) plus any outstanding amount of R104, I have never missed a payment so I don't know where this outstanding amount comes from. So August 14, I made payment of R352.38 with the reference number they told me to use. "Use BA115809042 number as a reference when making payment.". August 22, today, I'm phoning them again they're saying I did not make any payment and the lady says this is not a reference number but a billing number so I have to pay another R352.38. I have to say I regret the day you guys contacted me, what a ****y service you're offering.
0 replies
45 months ago
Kindly solve your system issues
We agreed that they'd take their money on 15th of every month. One month they didn't so they debited me twice the month end. They then sent me SMSs every day saying I'm owing them. When I enquired they said everything is fine and they have decided to change my debit order to be end of the month. Now they debited me on July 29 for August. August 8 they sent an SMS confirming payment, 15th August they tried to debit me again. I disputed the order now they saying I'm owing them and they stop my services. When I phone the pinetown branch which is always useless when I have a query, they told me to phone 081 180 which doesn't take me anywhere. Pinetown staff doesn't know anything they'd tell you to phone back after a certain time or just direct you to 081 180 where you will follow prompt that does not lead you to speak to a consultant.
0 replies
46 months ago
If you thinking of taking mtn contract, get some painkillers you'll need them
This is actually a good network if you don't need peace in your life. A consultant from MTN Mondo gave me a call in I believe it was April 2020. She offered me a contract of R150 pm for 10GB. I regret saying yes since that day. I took the contract and we arranged card delivery. They delivered two cards instead of one, so I thought maybe each card will have 5GB. To my surprise one card has 10GB, another one has 2GB of music streaming, 2GB of online streaming etc, there was a lot of stuff I didn't ask for. My monthly debit order was then R401 instead of R150 so I phoned them, they said they'll look into it and call me back. Two months later without the calling me I phoned again and they kept transferring calls, the next consultant would just drop the call. I finally found hello Peter. Wrote my review and only then di I get their attention. I told them what my query was about and they said they'll investigate and phone me back, when they phoned they confirmed the fault was theirs and they canceled one card. Following month 28th of the month, my card was credited with 10GB, data was finished by 1st of the following month. I couldn't believe what's and Facebook messenger would finish 10GB in 3 days. So I requested for cancelation and they said they'll do it, 3 months later they were still deducting. Phoning them wasn't helping, sending emails wasn't helping too so I wrote a review (the only Language they understand), then they started phoning and replying to my emails. They kept deducting still, I phoned again they said that's now MTN not MTN Mondo. Now they're giving me 2GB for R100 and I don't know who signed for that 2GB because my initial contract was 10GB for R150. Now they need a cancelation fee which they did not tell me about, they guy says it's in my contract which means you sign the contract first and only then they tell you about the Ts&Cs. Once again use them if you want problems
0 replies
52 months ago
If you're looking for horrible service provider, try mtn mondo
Well my contract with them has been a complete disaster since day one. When they phoned to offer the contract I was so excited but now I regret answering that call. They offered me 20GB (10GB day and 10GB night) for R150 a month. They then delivered 2 simcards which I thought was normal until they deducted R492 in my account. I enquired with them and they did an investigation on their side and eventually it was in my favor. They promised to have the issue resolved in two weeks. For 3 months they still had not resolved it, it took me to write a review on Hellopeter for them to get my attention. After they canceled the second card, I still had an extra 4GB for streaming and other features which we did not agree on. I requested to cancel my contract since August last year if I'm not mistaken and I had been calling them afterwards. To this date I'm still paying more then we agreed on, contract still active. I wouldn't recommend their service to anyone.
0 replies
56 months ago
Bad experience
I have had my simcard lock for the past two months for no reason. When I try to make a call it says "your card had been locked please call customer care" their customer care forces you to use whatsapp self service which has limited options. I can only receive calls but I can not make any, I can't recharge nor check airtime. The customer care is completely useless. Now they keep telling me that my simcard has been inactive for x number of days and I should recharge to avoid suspension. Remember, my card is locked, right? Now how under God's blue heaven am I suppose to recharge? My number is 067 814 4822 For 5 years I have been using this number I've never had any problem but now...
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
9 (75%)