Pathetic customer service at Hyundai Durban

This was my first time taking my vehicle to the CBD branch for a service, and honestly, it was a complete waste of time. I waited over 30 minutes just to hand my vehicle over to the service department, as I was told that this was part of the process—despite arriving before 7:00 AM. I had to wait in the sun to drive my vehicle into the service centre which is usually done by the workers at the other service centre's but i had to basically follow the long queue in my car for over 30 minutes.i had to make this an issue because the car at the front left their vehicle unattended I had to still wait for 30 minutes behind that car!

I was specifically advised to arrive before 7:00 AM if I planned to use the shuttle service. However, I ended up waiting an additional 1.5 hours for the shuttle, which was extremely inconvenient and frustrating.

Throughout the experience, I had to repeatedly raise concerns just to receive assistance. This lack of efficiency and customer service is unacceptable. As a result of this experience, this will be the first and last time I take my vehicle to this branch for servicing. They did not even stamp my service book which basically means that I need to make a trip just for them to stamp my book!