Unresolved issues on “new” vehicle purchase – disappointing experience

I purchased a 2025 Haval Jolion Pro 1.5T Super Luxury from Hyundai East Rand (5 December 2025), sold to me as a new vehicle at full retail price.

After delivery, several concerns emerged:

The Offer to Purchase and invoice classify the vehicle as “used”, despite it being sold as new.

The paperwork reflected ±100 km, but the vehicle was delivered with ±597 km. I was told this was due to inter-dealer transfer, but I am still awaiting written confirmation of the vehicle’s origin.

The vehicle had a windscreen chip on delivery, despite the delivery checklist stating “no chips/cracks.”

I was charged for a booster kit / boot spoiler that was never supp****. The dealership later acknowledged this error and indicated that extras were added to “make a small profit.”

Additional products were included and/or disclosed late, and I disputed financing these items without clear prior consent.

I made multiple attempts to resolve the matter directly with the dealership and through customer care. I was initially advised that cancellation was possible, but this was later reversed, and I was directed to follow the ombudsman or legal route.

The matter is now disputed with the bank, and I am seeking legal guidance. I am disappointed by the handling of this matter and hope it can still be resolved fairly.