MM
Mzwakhe M
Active since Jan 2026
2
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Reviews
2 reviews3 months ago
Ongoing delay and lack of feedback on disputed vehicle finance – Liquid Vehicle Finance (WesBank)
I am involved in a dispute relating to a vehicle finance agreement facilitated by Liquid Vehicle Finance, a product of WesBank, a division of FirstRand Bank Limited. This matter is logged under Complaint Reference Number: CRSE98B9. From an early stage, I informed Liquid Vehicle Finance that the underlying vehicle transaction with the dealership was formally disputed and that I did not wish to proceed with the finance agreement under the current terms. I requested that the application be placed on hold pending resolution. The bank advised that they were awaiting feedback from the dealership before they could take further action. It has now been over two weeks, and despite follow-ups, I have not received any substantive update or feedback from the bank. During this period, the dispute remains unresolved, and I have been left in limbo while the responsibility appears to be deferred entirely to the dealer, despite the matter being formally logged with the bank. While I understand that the bank relies on dealer confirmation, I believe that a prolonged lack of feedback on a disputed finance agreement is unacceptable and places the consumer at risk. I am still awaiting clear written confirmation on the status of the finance agreement and the bank’s position under the above reference number.
56 replies
3 months ago
Unresolved issues on “new” vehicle purchase – disappointing experience
I purchased a 2025 Haval Jolion Pro 1.5T Super Luxury from Hyundai East Rand (5 December 2025), sold to me as a new vehicle at full retail price. After delivery, several concerns emerged: The Offer to Purchase and invoice classify the vehicle as “used”, despite it being sold as new. The paperwork reflected ±100 km, but the vehicle was delivered with ±597 km. I was told this was due to inter-dealer transfer, but I am still awaiting written confirmation of the vehicle’s origin. The vehicle had a windscreen chip on delivery, despite the delivery checklist stating “no chips/cracks.” I was charged for a booster kit / boot spoiler that was never supp****. The dealership later acknowledged this error and indicated that extras were added to “make a small profit.” Additional products were included and/or disclosed late, and I disputed financing these items without clear prior consent. I made multiple attempts to resolve the matter directly with the dealership and through customer care. I was initially advised that cancellation was possible, but this was later reversed, and I was directed to follow the ombudsman or legal route. The matter is now disputed with the bank, and I am seeking legal guidance. I am disappointed by the handling of this matter and hope it can still be resolved fairly.
0 replies
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