Poor customer service !!!

Hyundai Edwin Swales. Poor & Unsatisfactory customer service once my service was done on the 15/01/25.

after service was done on my vehicle , they did not clear the service warning light and they did not adjust the hand brakes properly so every time I park off on an incline the car rolls backwards even though my breaks are in good order.

I had called in last week to advise the service booking clerk Odette and Sherlene that I will be sending my brother to come in with the vehicle this Saturday 08/02/25 to have the matter sorted out as I work far away at Durban north and he works nearby the dealership and he will be there before 08.00am . Please assist him as he arrives there as he also needs to be at work.

They have advised that it wont be a problem to sort out and it wont take more than 05 minutes.

When he arrives there this morning. The service center is opened and some vehicles are in the parking and there is nobody in the office to assist him.

he had to leave and get back to work . I mentioned to him that I will contact the dealership that he was there and there were nobody around to assist him.

I spoke to a person from the service center . he advised his name is Jan, as I couldn't clearly hear what he was saying.

he was very rude and unprofessional over the telephone. I explained to him that prior to this I called him to book the vehicle early to sort the matter out when my brother arrives. his response was we only open at 08.00 am. Then i said to him that's besides the point , if so then my brother would have left the car there if someone assisted, and once sorted they could have dropped the vehicle off down the road at his workplace.

I said to him now my brother has to leave work at 09.00am during his lunch break to bring the vehicle back to the service center.

Unfortunately , Never again will I bring my vehicle to the service center .

I will go back to Hyundai Umhlanga even though they are extremely busy but of good service and customer satisfaction.