Poor service, Poor communication and Lack of redress

I visited Hyundai Hatfield for car service on Saturday, 22 November 2025. I was assisted by the service advisor, Sara Lee Prins. My vehicle underwent a routine service without any indications of issues related to the engine belt system or sound problems.

Although I am not particularly adept at swiftly identifying automotive issues, upon returning home, I noticed that the car produces a high-pitched noise originating from the engine belts while the engine is operational. I returned the vehicle on the 24th and reported the situation to the entire team, including the service manager, Chantal Marais, and the technician. They all acknowledged the presence of an engine belt issue and advised me that I accept a new quotation (approximately R8000). I had to decline such an unsult, as my car did not show signs of belt problems when it was initially brought in for service.

The engine belt sound issue only became apparent after the technician had serviced the vehicle, and he even falsely claimed that the oil spillage on the engine cover was merely water from washing the car. Fortunately, I had taken photographs of the oil spillage while it was still fresh. Furthermore, he admitted to having observed a problem with the pulley system that necessitated replacement, which he reported to the service advisor, yet this was never communicated to me in either the inspection or service report.

Setting aside the technician, who seems desperate to retain his position, I am extremely disappointed by the harsh, defensive demeanor and inadequate communication exhibited by the service advisor and manager at Hyundai Hatfield. Their behavior showed no willingness to address my concerns, only intimidating expressions. I will not return to this office and would not recommend it to anyone.