Diagnosis of the air-conditioning and funny sound at the back of the vehicle

I will never recommend Hyundai to anyone. The vehicles they sell are not reliable, and the after-sales service is extremely disappointing. It's unacceptable that I’m being charged to diagnose an issue on a car that is still under warranty—especially for a fault with the air-conditioning system, which should be fully covered.

It only makes sense to charge for diagnostics if the issue falls outside the warranty, or if the fault is repaired and the cost explained upfront. Forcing customers to pay just to be told what’s wrong with a faulty, warrantied part shows a complete lack of customer care and accountability.

This experience has left me deeply frustrated, and I can no longer trust Hyundai’s service. With all said, on Frisay the 25th I went to Hyundai Lenasia for my air-conditioning and for funny sound in my car to be checked and I was told, we run a business here we don't have time to diagnose the car and not charge you. What a terrible experience I faced with Hyundai Lenasia.

Kind regards, Stephen Car reg: KF 35 YD GP