SM
Stephen M
Active since Jul 2015
17
Reviews
0
Industries
Reviews
17 reviews9 months ago
Diagnosis of the air-conditioning and funny sound at the back of the vehicle
I will never recommend Hyundai to anyone. The vehicles they sell are not reliable, and the after-sales service is extremely disappointing. It's unacceptable that I’m being charged to diagnose an issue on a car that is still under warranty—especially for a fault with the air-conditioning system, which should be fully covered. It only makes sense to charge for diagnostics if the issue falls outside the warranty, or if the fault is repaired and the cost explained upfront. Forcing customers to pay just to be told what’s wrong with a faulty, warrantied part shows a complete lack of customer care and accountability. This experience has left me deeply frustrated, and I can no longer trust Hyundai’s service. With all said, on Frisay the 25th I went to Hyundai Lenasia for my air-conditioning and for funny sound in my car to be checked and I was told, we run a business here we don't have time to diagnose the car and not charge you. What a terrible experience I faced with Hyundai Lenasia. Kind regards, Stephen Car reg: KF 35 YD GP
0 replies
9 months ago
Aiconditining and funny noise at the back of my car
I am writing to express my dissatisfaction with the service I recently received at Hyundai Lenasia. I brought my vehicle in to have the air-conditioner, still under warranty, inspected, as well as to report a strange noise coming from the rear of the car. To my surprise, I was informed that I would be charged for a diagnostic check on the noise issue, despite the fact that I merely requested an assessment to determine if it was related to the vehicle's warranty. When I questioned this, I was told I could bring the car in or not, and that "we’re running a business here." I find this approach dismissive and concerning, especially from a brand that prides itself on customer service. I believe it is only fair that a proper diagnosis be done before any charges are imposed, particularly when the issue could be linked to a warranty-related fault. I kindly request that this matter be investigated and that clarity be provided on Hyundai’s policy regarding diagnostics for possible warranty issues. I need help with hose things Sincerely, Stephen Vehicle registration number: KF35YDGP
106 replies
13 months ago
This was one of the best experiences I’ve ever had with an insurance company, from the person who assisted me in lodging the claim to the one who delivered the great news of its approval
This was one of the best experiences I’ve ever had with an insurance company, from the person who assisted me in lodging the claim to the one who delivered the great news of its approval. The claim was approved in just five hours, wow!
53 replies
30 months ago
Courier delivery not fulfilled
I received a message from Courier IT this morning stating that I would be receiving my package at my home. As soon as I got the message, I called Courier IT at approximately 9:00 a.m. to request that they consider delivery at around 15:30 because I would be at work. I was placed on hold to speak to Tracking parcel department for more than 20 minutes as no one answered attended to that transfre call. When one of the receptionists finally asked for my number, no one ever phoned me back. Since I can receive packages from other carriers using the same address, I'm curious as to why they are reporting an address problem when I've tracked my package now. Parcel number: G2661721
0 replies
35 months ago
Refund for money debited in my account without consent
Motor happy had withdrawn money from my account without my permission, claiming that I have a car insurance with them through MFC. When I contacted MFC, the lady in the name of Makomane Monyemangene referred me to Motor happy. When I contacted Motor Happy I then spoke to Mrs. Sindi Gwaba and indicated to her that I want her to assist with the refund of the money they took from my account, she yelled at me and later hung up the phone with me. This is concerning and frutrsating. Calling these two companies costs me money, which frustrates me because I never receive any useful information.
106 replies
35 months ago
DSTV failing to downgrade my account
I've already written about DSTV's refusal to let me lower my payment. Last week, I received a call from one of their employees at around 20h00 in the evening with a promise to call back the next day - awaiting that call even to date. Furthermore, I'm still unsure as of today about whether my account has been downgraded. Account details: 73667080
106 replies
36 months ago
Failure of DSTV to downgrade my account
I have been a customer of DSTV for more than ten years, and today I decided to contact them in the hopes of reducing my account. However, Neo, a member of their staff, flatly refused to allow me to do so. Acount details: 73667080
53 replies
41 months ago
Medical aid money taken in account
I canceled my medical aid with effect from November 30 and am shocked that payments have already been taken out for December from my account. This is completely unacceptable. On November 18, 2022, I received a letter of termination and learned that my medical aid had been canceled over the phone and email.
264 replies
54 months ago
Money withdrwal
I went to ATM in TradeRoute to withdraw R850.00 but the money did not come out. I imediately contacted Nedbank on 0800555111 and I was provided with a reference number: 809932. One of the workers in the name of Zama requested that I check with the Bank today, 02 November to check if my money is ready for refund which I did this morning. To my suprise I was told by Bonginkosi Shabangu to be patient for the things that I did not create, I missed paying rent due to this error by Nedbank. Kindy assist
0 replies
74 months ago
Poor Service by CourierIT and Telkom. Failed to fulfill their promise
Good day, Dear Customer, I have ordered two routes on Tuesday, 24 March 2020 and requested it to be delivered by before the national lockdown, 27 March 2020 and it was confirmed by Telkom and the CourierIT that I will receive my router before the 27th of March or by the 27th. On the 27th of March, I received the below message "your Telkom order THD00671953 will be delivered today, 27 March between 08h00 - 17h00. I did contact the courier and I was told indeed I will get a delivery, but even to date I haven't received any feedback from the courier and I clearly stated to them that I want this order to work from home during the lockdown"
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
1 (5.882352941176471%)
2 Star
6 (35.294117647058826%)
1 Star
9 (52.94117647058823%)