Lack of feedback

I recently enquired online for a vehicle assisted telephonically by an agent named Hector with high hopes, but unfortunately, I’ve been disappointed by the lack of feedback. Despite my patience of awaiting for feedback, I haven't received any feedback or updates on my application of which it is mandatory for an agent to get back to a customer after finance application. It’s frustrating when communication is so lacking, especially when you’re considering a significant purchase. I hope this is something your agent/sales person can improve moving forward as I find this unprofessional to advise a customer feedback in 20 minutes which turned out to be 4 days!!