Request for Assistance – Vehicle Purchase Dispute

I am writing to formally summarize the matter regarding the vehicle I purchased from Hyundai Lenasia on 01 December 2023, and to request your assistance in addressing the ongoing dispute.

Background of the Transaction • The agreed purchase price of the vehicle was R280,000, with a step-up instalment of approximately R5,500 per month. • At the time of purchase, I was promised a cash-back incentive by the sales representative via written communication (WhatsApp), which I was informed I would receive upon taking a new i20. However, this cash back was never received, and no explanation has been provided. • Upon reviewing my finance agreement while preparing to trade in the vehicle, I discovered that the financed amount reflected is R338,000, which is significantly higher than the agreed purchase price.

Attempts to Resolve • On 04 February 2026, I contacted Hyundai Head Office and spoke to Elizabeth, who requested that I submit an email detailing the matter. I comp****, but no feedback or resolution has been provided to date. • On 20 February 2026, I visited the dealership and spoke to the Sales Manager, Juphter. I was informed that they could not assist me because he was not the salesperson who handled my purchase. No further assistance or investigation was offered.

Current Situation

Recently, I received communication from the dealer stating that the transaction was concluded by Amaya Motor Holdings and not Springs Car Wholesalers, and that I should refer the matter to the “correct holding company.”

I wish to clarify that I purchased the vehicle directly from Hyundai Lenasia, and all documentation, including the sales agreement and finance contract, reflects Hyundai Lenasia as the dealership. I had no dealings with Amaya Motor Holdings or Springs Car Wholesalers, and I was not made aware of their involvement at any stage.

It is therefore unreasonable to expect me, as the consumer, to pursue other entities that were never disclosed during the transaction. My understanding is that my agreement and relationship remain with the dealership that sold me the vehicle.

Assistance Requested

I respectfully request your assistance in: 1. Investigating why the financed amount is significantly higher than the agreed purchase price and providing a full breakdown of all charges. 2. Addressing the promised cash-back incentive that was confirmed in written communication but never received. 3. Holding the dealership accountable for proper disclosure and consumer protection compliance, including any misrepresentation or non-disclosure of fees or incentives. 4. Ensuring a fair resolution that corrects any financial prejudice resulting from the inflated balance or unfulfilled promises.

I have acted in good faith throughout this process, and I kindly request your support in ensuring this matter is resolved fairly and transparently.

Thank you for your attention to this matter. I look forward to your assistance.