AM
Ayanda M
Active since Jun 2025
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Request for Assistance – Vehicle Purchase Dispute
I am writing to formally summarize the matter regarding the vehicle I purchased from Hyundai Lenasia on 01 December 2023, and to request your assistance in addressing the ongoing dispute. Background of the Transaction • The agreed purchase price of the vehicle was R280,000, with a step-up instalment of approximately R5,500 per month. • At the time of purchase, I was promised a cash-back incentive by the sales representative via written communication (WhatsApp), which I was informed I would receive upon taking a new i20. However, this cash back was never received, and no explanation has been provided. • Upon reviewing my finance agreement while preparing to trade in the vehicle, I discovered that the financed amount reflected is R338,000, which is significantly higher than the agreed purchase price. Attempts to Resolve • On 04 February 2026, I contacted Hyundai Head Office and spoke to Elizabeth, who requested that I submit an email detailing the matter. I comp****, but no feedback or resolution has been provided to date. • On 20 February 2026, I visited the dealership and spoke to the Sales Manager, Juphter. I was informed that they could not assist me because he was not the salesperson who handled my purchase. No further assistance or investigation was offered. Current Situation Recently, I received communication from the dealer stating that the transaction was concluded by Amaya Motor Holdings and not Springs Car Wholesalers, and that I should refer the matter to the “correct holding company.” I wish to clarify that I purchased the vehicle directly from Hyundai Lenasia, and all documentation, including the sales agreement and finance contract, reflects Hyundai Lenasia as the dealership. I had no dealings with Amaya Motor Holdings or Springs Car Wholesalers, and I was not made aware of their involvement at any stage. It is therefore unreasonable to expect me, as the consumer, to pursue other entities that were never disclosed during the transaction. My understanding is that my agreement and relationship remain with the dealership that sold me the vehicle. Assistance Requested I respectfully request your assistance in: 1. Investigating why the financed amount is significantly higher than the agreed purchase price and providing a full breakdown of all charges. 2. Addressing the promised cash-back incentive that was confirmed in written communication but never received. 3. Holding the dealership accountable for proper disclosure and consumer protection compliance, including any misrepresentation or non-disclosure of fees or incentives. 4. Ensuring a fair resolution that corrects any financial prejudice resulting from the inflated balance or unfulfilled promises. I have acted in good faith throughout this process, and I kindly request your support in ensuring this matter is resolved fairly and transparently. Thank you for your attention to this matter. I look forward to your assistance.
0 replies
1 month ago
Request for Assistance – Vehicle Purchase Dispute
I am writing to formally summarize the matter regarding the vehicle I purchased from Hyundai Lenasia on 01 December 2023, and to request your assistance in addressing the ongoing dispute. Background of the Transaction • The agreed purchase price of the vehicle was R280,000, with a step-up instalment of approximately R5,500 per month. • At the time of purchase, I was promised a cash-back incentive by the sales representative via written communication (WhatsApp), which I was informed I would receive upon taking a new i20. However, this cash back was never received, and no explanation has been provided. • Upon reviewing my finance agreement while preparing to trade in the vehicle, I discovered that the financed amount reflected is R338,000, which is significantly higher than the agreed purchase price. Attempts to Resolve • On 04 February 2026, I contacted Hyundai Head Office and spoke to Elizabeth, who requested that I submit an email detailing the matter. I comp****, but no feedback or resolution has been provided to date. • On 20 February 2026, I visited the dealership and spoke to the Sales Manager, Juphter. I was informed that they could not assist me because he was not the salesperson who handled my purchase. No further assistance or investigation was offered. Current Situation Recently, I received communication from the dealer stating that the transaction was concluded by Amaya Motor Holdings and not Springs Car Wholesalers, and that I should refer the matter to the “correct holding company.” I wish to clarify that I purchased the vehicle directly from Hyundai Lenasia, and all documentation, including the sales agreement and finance contract, reflects Hyundai Lenasia as the dealership. I had no dealings with Amaya Motor Holdings or Springs Car Wholesalers, and I was not made aware of their involvement at any stage. It is therefore unreasonable to expect me, as the consumer, to pursue other entities that were never disclosed during the transaction. My understanding is that my agreement and relationship remain with the dealership that sold me the vehicle. Assistance Requested I respectfully request your assistance in: 1. Investigating why the financed amount is significantly higher than the agreed purchase price and providing a full breakdown of all charges. 2. Addressing the promised cash-back incentive that was confirmed in written communication but never received. 3. Holding the dealership accountable for proper disclosure and consumer protection compliance, including any misrepresentation or non-disclosure of fees or incentives. 4. Ensuring a fair resolution that corrects any financial prejudice resulting from the inflated balance or unfulfilled promises. I have acted in good faith throughout this process, and I kindly request your support in ensuring this matter is resolved fairly and transparently. Thank you for your attention to this matter. I look forward to your assistance.
0 replies
10 months ago
Poor Service, Unresolved Payment Issue & No Accountability
I contacted Supersonic Fibre on the 31st of May to report that I was unable to make a payment on their website, which had recently been upgraded. An agent guided me through the new online portal and I made the payment as advised. However, my internet services were not restored. When I followed up, I was told that I had made the payment incorrectly and was instructed to make another payment — which I did. Despite this, I have still not been refunded for the original payment. I am now being told to wait 21 working days for a refund, even though the fault was clearly on their side, not mine. To make matters worse, the team leader assigned to my case has shown no urgency or accountability. She promised to call me back on the 2nd of June but only did so when I called again on the 10th — 10 days later. During that call, I was asked to submit a bank confirmation letter. Had I not called, when would she have asked for it? I called again on Friday, the 20th of June, and was told (again) that she was “on a call” and would get back to me. As of today, no one has followed up. This experience has been extremely frustrating and unprofessional. I’ve paid for a service I did not receive, made multiple follow-ups, and have received no resolution, no refund, and very poor communication from Supersonic Fibre/MTN. I am requesting: • An immediate refund for the first failed payment • A proper explanation of how this happened • Accountability from the team leader for failing to follow up as promised • An apology for the poor service and unnecessary delays.
0 replies
10 months ago
Poor Service, Unresolved Payment Issue & No Accountability
I contacted Supersonic Fibre on the 31st of May to report that I was unable to make a payment on their website, which had recently been upgraded. An agent guided me through the new online portal and I made the payment as advised. However, my internet services were not restored. When I followed up, I was told that I had made the payment incorrectly and was instructed to make another payment — which I did. Despite this, I have still not been refunded for the original payment. I am now being told to wait 21 working days for a refund, even though the fault was clearly on their side, not mine. To make matters worse, the team leader assigned to my case has shown no urgency or accountability. She promised to call me back on the 2nd of June but only did so when I called again on the 10th — 10 days later. During that call, I was asked to submit a bank confirmation letter. Had I not called, when would she have asked for it? I called again on Friday, the 20th of June, and was told (again) that she was “on a call” and would get back to me. As of today, no one has followed up. This experience has been extremely frustrating and unprofessional. I’ve paid for a service I did not receive, made multiple follow-ups, and have received no resolution, no refund, and very poor communication from Supersonic Fibre/MTN. I am requesting: • An immediate refund for the first failed payment • A proper explanation of how this happened • Accountability from the team leader for failing to follow up as promised • An apology for the poor service and unnecessary delays.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)