HM
Hyundai Mobeni
Unclaimed Business
HM
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|7 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAW
Angela W
1 reviews | Active since Jan 2020
18 Mar 2026, 10:11
RUN - DO NOT USE MOBENI BRANCH - LIES INCOMPETANCE AND NO INTEGRITY DECIEPT
Save yourself from any stress and anxiety, do not trust the salesman or their service centre, bought a vehicle with motor plan and its been a nightmare every service..... monthly deductions but no service or competence, again car booked at another Hyundai due to the lack in trust with this branch, and again i have to pay as Mobeni from day 1 **** about services, didn't correct anything they advised they would, rather go to any other dealership but avoid this branch at all costs in the end they do not care and the lack of integrity from them is disgusting!!!!!! do not buy a vehicle there as explained they lie lie lie.... the car was serviced and book wasn't stamped, the breaks were done they said... only to have to fix this ourselves........ RUN for the TREES but be super aware careful regarding anything to do with this branch!!
Helpful (0)
|Replies (0)AW
Angela W
1 reviews | Active since Jan 2020
18 Mar 2026, 10:11
RUN - DO NOT USE MOBENI BRANCH - LIES INCOMPETANCE AND NO INTEGRITY DECIEPT
Save yourself from any stress and anxiety, do not trust the salesman or their service centre, bought a vehicle with motor plan and its been a nightmare every service..... monthly deductions but no service or competence, again car booked at another Hyundai due to the lack in trust with this branch, and again i have to pay as Mobeni from day 1 **** about services, didn't correct anything they advised they would, rather go to any other dealership but avoid this branch at all costs in the end they do not care and the lack of integrity from them is disgusting!!!!!! do not buy a vehicle there as explained they lie lie lie.... the car was serviced and book wasn't stamped, the breaks were done they said... only to have to fix this ourselves........ RUN for the TREES but be super aware careful regarding anything to do with this branch!!
0
Replies (0)TM
Thuli M
1 reviews | Active since Jan 2020
26 Nov 2025, 11:23
Incompetence of manager Donavan of Hyundai Ladysmith
What incompetence and lack of care shown by Hyundai Ladysmith, Our car had a fault which we sent to Hyundai Ladysmith and received a quote which was sent to the insurance company, the insurance company approved some things and not all of it, which was okay as we had to cover the shortfall. Insurance needed a Tax invoice to pay and Hyundai said they can only give Tax invoice after payment, I cc'd both insurance and Hyundai to ask what should be done and the decision was to pay out of pocket and the insurance will pay us as soon as Tax invoice is provided. The insurance gave details on what should be on the Tax invoice, this was 3 weeks prior. The car was fixed and the invoice done incorrectly by Hyundai and that was the start of our frustrations. Darrly who was on the one we were in correspondence with refused to invoice the insurance company stating that they received payment from us and not the insurance, the back and forth was frustrating, so I asked to speak to the manager hoping he would understand that the mistake was on their side, since they did not follow instructions that were given prior to payment. The manager himself Donavan was so stubborn unwilling to listen and understand, said he will have to do a credit note and re-invoice and that is permission that has to come from his head office and will take 3 to 4 days. Anyone who has worked in the finance department will tell you a credit note and re-invoice can be done within 5 minutes and getting approval from head office just to do a credit not is a lie. The emails excuses and calls took an agonizing 3 weeks. I am not surprised why many people choose to drive to Newcastle to service their vehicles. Donavan is always on a power trip to show you he is boss and can do anything just to get you frustrated.
Helpful (0)
|Replies (0)TM
Thuli M
1 reviews | Active since Jan 2020
26 Nov 2025, 11:23
Incompetence of manager Donavan of Hyundai Ladysmith
What incompetence and lack of care shown by Hyundai Ladysmith, Our car had a fault which we sent to Hyundai Ladysmith and received a quote which was sent to the insurance company, the insurance company approved some things and not all of it, which was okay as we had to cover the shortfall. Insurance needed a Tax invoice to pay and Hyundai said they can only give Tax invoice after payment, I cc'd both insurance and Hyundai to ask what should be done and the decision was to pay out of pocket and the insurance will pay us as soon as Tax invoice is provided. The insurance gave details on what should be on the Tax invoice, this was 3 weeks prior. The car was fixed and the invoice done incorrectly by Hyundai and that was the start of our frustrations. Darrly who was on the one we were in correspondence with refused to invoice the insurance company stating that they received payment from us and not the insurance, the back and forth was frustrating, so I asked to speak to the manager hoping he would understand that the mistake was on their side, since they did not follow instructions that were given prior to payment. The manager himself Donavan was so stubborn unwilling to listen and understand, said he will have to do a credit note and re-invoice and that is permission that has to come from his head office and will take 3 to 4 days. Anyone who has worked in the finance department will tell you a credit note and re-invoice can be done within 5 minutes and getting approval from head office just to do a credit not is a lie. The emails excuses and calls took an agonizing 3 weeks. I am not surprised why many people choose to drive to Newcastle to service their vehicles. Donavan is always on a power trip to show you he is boss and can do anything just to get you frustrated.
0
Replies (0)PD
Premilla D
1 reviews | Active since Jan 2020
4 Nov 2025, 08:55
Unhelpful, arrogant service staff
These are most *********** bunch of staff. Arrogant and useless. Unhelpful and cannot even do a simple job as a battery. My van is there for the 2nd day now and all I get is that it is not ready. We will tell you when it is ready. Can they not read??? The battery is not charging. I have a maintenance plan which cost over R20 000 but for what when they cannnot honour it. Or is it that they treat all elderly people with contempt? I am most disgusted with the attitude and lack of assistance.
Helpful (0)
|Replies (0)PD
Premilla D
1 reviews | Active since Jan 2020
4 Nov 2025, 08:55
Unhelpful, arrogant service staff
These are most *********** bunch of staff. Arrogant and useless. Unhelpful and cannot even do a simple job as a battery. My van is there for the 2nd day now and all I get is that it is not ready. We will tell you when it is ready. Can they not read??? The battery is not charging. I have a maintenance plan which cost over R20 000 but for what when they cannnot honour it. Or is it that they treat all elderly people with contempt? I am most disgusted with the attitude and lack of assistance.
0
Replies (0)bP
bill P
1 reviews | Active since Jan 2020
29 Sept 2025, 17:51
HYUNDAI MOBENI USED CARS : COMPLETE MAKEOVER URGENTLY REQUIRED.
There is no doubt that the Hyundai Mobeni used car division needs a complete overall. I visited this branch recently on a few occasions. Firstly the used car premises does not lend itself to a conducive sales environment. The vehicles are parked there with no price tags . Cleaning and washing of vehicles are all done in the same parking lot .Staff members walking around aimlessly without a clue .I have been there a few times and never sat before a used car salesperson. It doesn't exist at this branch . Anything you ask them they don't know . Who manages this component? So here's the thing . Where is their management in all of this ? The so called decision makers. No doubt an indictment on their " dealer principal " Staff training needed. Staff must be more knowledgeable about their vehicles . It's non existent at this branch . When you call the switchboard you are transferred to an extension where nobody picks up . This can't be great setvice. NO PROFESSIONALISM. So PLEASE WAKE UP AND SMELL THE COFFEE In just over 3 months we will be in 2026 . This can't be great service. The dealership must and can do far better. THE GENERAL PUBLIC , MUST NOT ACCEPT MEDIOCRITY AS THE NORM .
Helpful (0)
|Replies (0)bP
bill P
1 reviews | Active since Jan 2020
29 Sept 2025, 17:51
HYUNDAI MOBENI USED CARS : COMPLETE MAKEOVER URGENTLY REQUIRED.
There is no doubt that the Hyundai Mobeni used car division needs a complete overall. I visited this branch recently on a few occasions. Firstly the used car premises does not lend itself to a conducive sales environment. The vehicles are parked there with no price tags . Cleaning and washing of vehicles are all done in the same parking lot .Staff members walking around aimlessly without a clue .I have been there a few times and never sat before a used car salesperson. It doesn't exist at this branch . Anything you ask them they don't know . Who manages this component? So here's the thing . Where is their management in all of this ? The so called decision makers. No doubt an indictment on their " dealer principal " Staff training needed. Staff must be more knowledgeable about their vehicles . It's non existent at this branch . When you call the switchboard you are transferred to an extension where nobody picks up . This can't be great setvice. NO PROFESSIONALISM. So PLEASE WAKE UP AND SMELL THE COFFEE In just over 3 months we will be in 2026 . This can't be great service. The dealership must and can do far better. THE GENERAL PUBLIC , MUST NOT ACCEPT MEDIOCRITY AS THE NORM .
0
Replies (0)BM
Basil M
1 reviews | Active since Jan 2020
5 Aug 2025, 11:38
The sales ppl are outstanding but the ppl in their admin are pathetic
The sales ppl are outstanding but the ppl in their admin are pathetic. Ladies who think just becoz they run their husbands life at home they can speak to other men the same way... I will never refer anybdy to these ppl.
Helpful (0)
|Replies (0)BM
Basil M
1 reviews | Active since Jan 2020
5 Aug 2025, 11:38
The sales ppl are outstanding but the ppl in their admin are pathetic
The sales ppl are outstanding but the ppl in their admin are pathetic. Ladies who think just becoz they run their husbands life at home they can speak to other men the same way... I will never refer anybdy to these ppl.
0
Replies (0)wB
wesley B
1 reviews | Active since Jan 2020
8 Jul 2025, 10:00
Shoddy workmanship for service technician.
I sent my vehicle in for a service and coolant flush. When I inspected the vehicle after a short drive the coolant bottle was almost empty and there was no visible coolant in the radiator. My vehicle went there in perfect working order. When I tried to tall call (after 8 am) I was informed it's too early for anyone to assist me or the staff are very busy. The worst offence is that the technician left their ***** driver in the engine bay which could easily cause damage to something else.
Helpful (0)
|Replies (0)wB
wesley B
1 reviews | Active since Jan 2020
8 Jul 2025, 10:00
Shoddy workmanship for service technician.
I sent my vehicle in for a service and coolant flush. When I inspected the vehicle after a short drive the coolant bottle was almost empty and there was no visible coolant in the radiator. My vehicle went there in perfect working order. When I tried to tall call (after 8 am) I was informed it's too early for anyone to assist me or the staff are very busy. The worst offence is that the technician left their ***** driver in the engine bay which could easily cause damage to something else.
0
Replies (0)LM
Luthando M
1 reviews | Active since Jan 2020
30 May 2025, 16:22
Poor client service
Very inefficient and unprofessional service. Even the management team. I am super disappointed in their service and utterly disgusted. They made me sign a deal and delayed it after talking about they waiting for the payment to be processed by the bank only to find later the delay was because my car was not in the garage in the first place. I honestly wouldn't recommend anyone to go there, their service is poor and don't understand what client service is. They only care about the sale and that's it, whether you happy or not they are not bothered. Wouldn't recommend a first time buyer or even any buyer for that matter to go there. It was my first and last time going there. Absolutely disappointed and upset. I walked out of the dealership without my car after being told to come in to collect it. That place should be shut down or the matter must be resolved. Utterly disgusting
Helpful (0)
|Replies (0)LM
Luthando M
1 reviews | Active since Jan 2020
30 May 2025, 16:22
Poor client service
Very inefficient and unprofessional service. Even the management team. I am super disappointed in their service and utterly disgusted. They made me sign a deal and delayed it after talking about they waiting for the payment to be processed by the bank only to find later the delay was because my car was not in the garage in the first place. I honestly wouldn't recommend anyone to go there, their service is poor and don't understand what client service is. They only care about the sale and that's it, whether you happy or not they are not bothered. Wouldn't recommend a first time buyer or even any buyer for that matter to go there. It was my first and last time going there. Absolutely disappointed and upset. I walked out of the dealership without my car after being told to come in to collect it. That place should be shut down or the matter must be resolved. Utterly disgusting
0
Replies (0)S
Sindisiwe
1 reviews | Active since Jan 2020
6 Mar 2025, 12:16
Unhappy customer
I am not happy with the service I have been receiving. I have called twice on different days and I was trying to get a quote to service my car. Everytime I call the lady that answers the phone sounds like you're disturbing her. She just asks: is it Nissan or hyundai? Then boom you are transferred to someone else with no warning. That someone else also doesn't have any telephone etiquette and gives half the information you need I ended up taking my car elsewhere
Helpful (0)
|Replies (0)S
Sindisiwe
1 reviews | Active since Jan 2020
6 Mar 2025, 12:16
Unhappy customer
I am not happy with the service I have been receiving. I have called twice on different days and I was trying to get a quote to service my car. Everytime I call the lady that answers the phone sounds like you're disturbing her. She just asks: is it Nissan or hyundai? Then boom you are transferred to someone else with no warning. That someone else also doesn't have any telephone etiquette and gives half the information you need I ended up taking my car elsewhere
0
Replies (0)