Hyundai Dealership & Logistics Company – Poor Communication and Unacceptable Delivery Experience

I am extremely disappointed with the service I have received following the purchase of a brand-new Hyundai vehicle.

The dealership appointed a third-party logistics company to deliver the vehicle from KwaZulu-Natal to the Eastern Cape. Since the vehicle left the dealership, the logistics company has been unresponsive and has failed to provide clear or consistent updates on the vehicle’s location or delivery timeline. The driver has ignored my calls and messages entirely.

When I escalated this to the dealership, I was informed that the delivery truck allegedly experienced a tyre puncture. While I understand that delays can happen, the complete lack of transparency and communication is unacceptable — especially for a high-value purchase.

As a customer, I expected a far higher standard of professionalism and accountability associated with the Hyundai brand. This experience has caused significant distress and has resulted in a complete loss of confidence in both the dealership and the delivery process.

I am requesting urgent intervention from Hyundai South Africa to: • Investigate the conduct of the dealership and logistics company • Provide clear written confirmation of the vehicle’s status • Advise on my options, including cancellation, due to service failures

This matter remains unresolved, and I am awaiting a formal response.