HYUNDAI PINETOWN MARVIN POOR CUSTOMER SERVICE

​I am writing to express my absolute outrage regarding the treatment I received at Hyundai Pinetown, specifically at the hands of Marvin. The sequence of events between December 24th and December 29th is not only unprofessional but highly suspicious, leading me to seriously question the mechanical safety of my vehicle. • ​13:45: I called Marvin for an update. He stated clearly that the car was currently being fixed and would be taken for a test drive once finished. • ​13:50: A female staff member called asking for my spare key. She offered no explanation as to why it was needed and hung up when I said it was at home. • ​13:56: Only six minutes later, Marvin called to say the car was finished and ready for collection. ​It is mechanically impossible to complete a repair, perform a safety check, and conduct a test drive in an 11-minute window. This leads me to believe the work was either not done, or the safety of the vehicle was compromised to rush it out of the workshop.

When I collected the vehicle on the 24th, Marvin was hostile.Marvin also asked me if I brought my spare key,again no explanation why he is asking about it.The car was handed over dripping wet, and I was chased away without being shown or given a Tax Invoice or Job Card. I have no proof of what work was performed. ​On Monday, December 29th at 12:31, I called Marvin to follow up on the missing invoice. His response was staggering: he told me I must come in to sign and collect it, and when I requested it via email, he stated he would not do so as it is "not his job."

​I no longer trust the integrity of the work performed by Hyundai Pinetown. I require the following immediately: • ​A detailed, signed Tax Invoice and Job Card sent to me via email (notwithstanding Marvin’s claims). • ​A formal explanation for the contradictory timeline on the 24th and the unexplained request for a spare key.