pathetic service and diagnostic inspection

Hyundai Dealership Bad service and ******* on inspections carried out my car over heated on N3 near Hilton and was towed to the dealership for a inspection as this is nearest dealership to area my car broke down

first issue they don't answer calls phones just ring second issue when they do answer . they need to transfer me to in service and warranty side is always busy when I left a message with the receptionist no one called me back till I got hold of someone at around 4pm and they advised me no message was given to them to call me back Monday 6.1.2024 I spoke to service and warranty clerk asking them if job card was opened which she rep**** only next day my car will be inspected I said ok and advise the urgency she said they will have look at car on the 7.1.2024

on Tuesday 7.1.2024 I called in left messages and called few times could not get through and no one was calling me back around 4pm i get hold of the administrator who advised me that a tech is going check the car i got call few later saying car they sending it for pressure check

8.1.2024 I get call from service admin and tech stating the head needs be removed labor R900 Per hour x 5 there after a report will be sent

I declined it because time period car was inspected was to quick

I got flat bed truck from my company took it to my workshop as I'm into the automotive industry dealing with bigger scales repairs and tech that inspected car is an ex Hyundai specialist

took us not even 30minutes to diagnose the car .it was just a thermostat switch so my question is what inspection does Hyundai do ?

switch was under R500 I drove my car back perfectly to JHB this reflects poorly as a customer I feel Hyundai Pmb is a ******* to customers being first time using them I had terrible service

on 9.1.2025 I was charged R1035 to get my car back from Hyundai

Kind Regards