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NICOLE C
Active since Jun 2019
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3 reviews15 months ago
pathetic service and diagnostic inspection
pathetic service and diagnostic inspection Hyundai Dealership Bad service and ******* on inspections carried out my car over heated on N3 near Hilton and was towed to the dealership for a inspection as this is nearest dealership to area my car broke down first issue they don't answer calls phones just ring second issue when they do answer . they need to transfer me to in service and warranty side is always busy when I left a message with the receptionist no one called me back till I got hold of someone at around 4pm and they advised me no message was given to them to call me back Monday 6.1.2025 I spoke to service and warranty clerk asking them if job card was opened which she rep**** only next day my car will be inspected I said ok and advise the urgency she said they will have look at car on the 7.1.2025 on Tuesday 7.1.2025 I called in left messages and called few times could not get through and no one was calling me back around 4pm i get hold of the administrator who advised me that a tech is going check the car i got call few later saying car they sending it for pressure check 8.1.2025 I get call from service admin and tech stating the head needs be removed labor R900 Per hour x 5 there after a report will be sent I declined it because time period car was inspected was to quick I got flat bed truck from my company took it to my workshop as I'm into the automotive industry dealing with bigger scales repairs and tech that inspected car is an ex Hyundai specialist took us not even 30minutes to diagnose the car .it was just a thermostat switch so my question is what inspection does Hyundai do ? switch was under R500 I drove my car back perfectly to JHB this reflects poorly as a customer I feel Hyundai Pmb is a ******* to customers being first time using them I had terrible service on 9.1.2025 I was charged R1035 to get my car back from Hyundai Kind Regards
0 replies
15 months ago
pathetic service and diagnostic inspection
Hyundai Dealership Bad service and ******* on inspections carried out my car over heated on N3 near Hilton and was towed to the dealership for a inspection as this is nearest dealership to area my car broke down first issue they don't answer calls phones just ring second issue when they do answer . they need to transfer me to in service and warranty side is always busy when I left a message with the receptionist no one called me back till I got hold of someone at around 4pm and they advised me no message was given to them to call me back Monday 6.1.2024 I spoke to service and warranty clerk asking them if job card was opened which she rep**** only next day my car will be inspected I said ok and advise the urgency she said they will have look at car on the 7.1.2024 on Tuesday 7.1.2024 I called in left messages and called few times could not get through and no one was calling me back around 4pm i get hold of the administrator who advised me that a tech is going check the car i got call few later saying car they sending it for pressure check 8.1.2024 I get call from service admin and tech stating the head needs be removed labor R900 Per hour x 5 there after a report will be sent I declined it because time period car was inspected was to quick I got flat bed truck from my company took it to my workshop as I'm into the automotive industry dealing with bigger scales repairs and tech that inspected car is an ex Hyundai specialist took us not even 30minutes to diagnose the car .it was just a thermostat switch so my question is what inspection does Hyundai do ? switch was under R500 I drove my car back perfectly to JHB this reflects poorly as a customer I feel Hyundai Pmb is a ******* to customers being first time using them I had terrible service on 9.1.2025 I was charged R1035 to get my car back from Hyundai Kind Regards
0 replies
84 months ago
BAD AFTER SERVICE AND PATHETIC SUB CONTRACTED REPAIR CENTRES REF: ********** 9
below is a email Record of the bad service rendered by hisense as well charging a client for a faulty unit a call R450 which i expect to be refunded im tired of bad service from Hisense and no answers been Given from them. From: Nicole Chetty Sent: 05 June 2019 12:46 PM To: 'Rubin' Cc: Joyce Naidoo; ********** ********** Subject: RE: RE: ********** 9 Good Day All Please advise when will we have feedback regarding the below Kind Regards Nicole From: Nicole Chetty Sent: 05 June 2019 08:09 AM To: Rubin Cc: Joyce Naidoo Subject: RE: RE: ********** 9 Good Day Rubin Hope this mail finds you well, Please note today is the 5.6.2019 no one has called or made arrangements what type of after service is this. read the mail below stated by yourself someone will Be in contact no one has called me or my mum .Please give me details of a higher authority figure at Hisense as this is not acceptable .or I want a instore credit Machine is not even a year and being repaired this is not acceptable please advise as soon as possible. Reference : ********** 19 Kind Regards Nicole From: Rubin ********** Sent: 03 June 2019 11:38 AM To: Nicole Chetty Cc: Joyce Naidoo Subject: Re: RE: ********** 9 Hi Nicole, Apologies for the delay in response. re: Hisense Job# ********** 19 Notes on the job card indicate the spares were received and arrangements are being made for them to call out tomorrow. In the event we are unable to repair the unit within its warranty period, an in-store credit will be approved. I trust this is in order. Kind Regards, Rubin On Mon, 3 Jun at 10:13 AM , Nicole Chetty ********** wrote: Good Day Hope this mail finds you well, Iv failed to have a response from the service department today is the 3.6.2019? no call or email from hisense Is this the kind of after service a client receives from Hisense is pathetic . Kind Regards Nicole Chetty From: Nicole Chetty Sent: 30 May 2019 04:17 PM To: ********** Cc: Joyce Naidoo Subject: RE: ********** 9 Good Day I would like feedback regarding the following service call Reference : ********** 19 booked with service agent Mikectrolight appliances services . Fault : Machine was not draining The tech arranged a call out at 4pm on 25.5.2019 which he called and said he would be a few minutes late. I called him back and an hour later whereby he advised he is having vehicle issues and he be there in next hour, which still did not happen by this time. I was already unsatisfied with the customer’s after service of Hisense by the pathetic agents associated to them. I tried calling Clive, the so called” Manager “ who did not answer at first, there after around 6pm he did call me back thinking his staff has already called out. I explained that I have been in contact with the techs and that on two occasion, he said that they are a few robots away. He then called them, and then called me back, asked if he could call out on Saturday, which I advised that I won’t be available. I left work early with my mum to be there for them to check the machine on Friday. Clive advised he will come through and assist . I sent my location but he did not come through, the technician assigned came through the one who supposedly had vehicle issues. I am an ex service manager for Hirsch’s and the service rendered to my mum is pathetic the tech actually put Hisense brand down by saying Its normal issue with the machine I did advise him I cleaned out filters and checked as per the manual if there was a blockage there was no Item stuck in the unit . He came late then charged me a R450 fee saying that my drain was blocked. I will show you send an image of the so called items he says he took out of the pump . As I was there standing and watching the plastic he showed me is from the machine clear plastic coating which is on any brand new machine and did not come out of the pump, we were standing and watching he took a plastic piece note this machine is less than four months old he advised me he will be ordering a new pump as the one on the machine is faulty and yet again last night my machine stopped working and my clothes are inside, Clive advised my mum to drain the machine and that he is ordering other parts I do not want my machine be worked on as I bought a brand new machine and not a second hand one . Please note when I called in suddenly the job card is close with Mikectrolight appliances services but when my mum called in Clive advised parts are on order This is not acceptable I look forward to your response please note my machine is still not working . Please ensure sub-contractors to your brand don’t give clients a bad image of the brand they purchased . I will go public if I hear no response as the agent is crooking clients this is not acceptable charging fees calling out late And saying there is a legit fault on the pump why was my mum charged ? I will quote the cpa act take this to media platforms if this not sorted by 31.5.2019 You cannot charge a client if there is a legit faults on parts on a machine which is under the warranty 30.5.2019 16:00 I spoke to veronica who said the call was cancelled as the client advised they will get someone to check the unit please advise As the call was not cancelled 30.5.2019 16:15 She called Clive the company also closed the job card but he advised veronica that the machine has a part on order this is very bad service indeed I want an exchange done I don’t want a repair to be done on a new unit Kind Regards Nicole Chetty 440721:545278
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