Untrue and misleading

Last month (February 2025) I took my car for service while it also had mechanical problem which I did explain and they looked into. Before it was diagnosed I was asked by the lady who handled the engagement, Jeanette, if I wanted to trade it in for a new one and I made it clear I wasn't ready for a new car however, I asked how much would they take it for should I consider selling it and they gave me the amount. After the diagnosis they called me with the report, after which I asked if they can still buy the car and they agreed and confirmed the same amount. I was then requested to bring in all the papers to finalise this arrangement, managed drop off the documents and the key the very same Friday. Come Monday, I was called and told they're not taking the car anymore, that I must come take it or I will incur storage costs, I really felt bul**** and regretted ever dealing with this branch, worst that that's where I bought this car!

This experience has tarnished the great relationship I had with the dealer and I don't EVER want to purchase any vehicle from them in future, or recommend anyone to them.

I've managed to attend to my car and it's in perfect running condition, something they could have done and still kept a happy, one of their long existing customers.