Outstanding customer service

The Dealer Principal, Keevin Peters, personally contacted me and advised that he was not previously aware of the concerns I had been experiencing with my vehicle. Upon becoming aware of the situation, he immediately expressed genuine concern for the safety of my children and myself.

Rather than offering temporary fixes, Keevin proposed a long-term solution by placing me into another vehicle to ensure complete peace of mind.

Hyundai Automotive South Africa (Hyundai Bellville) proceeded to settle my existing vehicle, and I have since refinanced into a Hyundai i20.

The team worked extremely hard to secure a better deal for me. The entire transition process was handled efficiently, transparently, and professionally from start to finish. Communication was clear, timelines were respected, and I felt supported throughout.

I would like to place on record my sincere appreciation to Keevin Peters and his team for:

• Taking immediate ownership of the matter • Prioritising my family’s safety • Providing a decisive and fair resolution • Restoring my confidence in the brand

Initially, I had reservations regarding my experience. However, Keevin’s leadership and customer-focused approach have completely changed my perception of Hyundai. His actions reflect what true customer service excellence should look like.

This resolution demonstrates accountability, integrity, and commitment to customer satisfaction at the highest level.

Thank you for turning a difficult situation into a positive outcome.