Poor service/handling

I am lodging a formal complaint regarding my recent vehicle purchase from Hyundai Strijdom Park.

I was assisted by a salesman, Divine/Devine, on Wednesday 28 January. Early in the process, he complained to me about another client wanting a better deal, which I found unprofessional.

When I declined an extended warranty, his attitude changed and he failed to proactively communicate optional extras unless prompted. Despite securing my own finance, the dealership app**** pressure on my bank and on me to rush delivery by Friday 30 January.

The vehicle shown to me initially (Hyundai i20 Premium Automatic in Starry Night) was not the vehicle I was later pressured to purchase. Only after repeated calls on Friday was I informed that the automatic executive model was only available in two colours and that I needed to decide immediately. As a first-time buyer, I felt pressured and unsupported.

Despite clear communication about delivery timing, when I arrived to collect the vehicle after financing was finalised, the salesman was not at work and had not informed me. No staff member was aware of the delivery, resulting in a prolonged delay and a chaotic handover.

I left the dealership without a car manual, service plan documentation, or spare key, as these were not ready.

Overall, this experience reflects poor communication, lack of professionalism, and disregard for the customer experience — particularly concerning for a first-time car buyer.