AM
Anazo M
Active since Nov 2018
2
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Reviews
2 reviews2 months ago
Poor service/handling
I am lodging a formal complaint regarding my recent vehicle purchase from Hyundai Strijdom Park. I was assisted by a salesman, Divine/Devine, on Wednesday 28 January. Early in the process, he complained to me about another client wanting a better deal, which I found unprofessional. When I declined an extended warranty, his attitude changed and he failed to proactively communicate optional extras unless prompted. Despite securing my own finance, the dealership app**** pressure on my bank and on me to rush delivery by Friday 30 January. The vehicle shown to me initially (Hyundai i20 Premium Automatic in Starry Night) was not the vehicle I was later pressured to purchase. Only after repeated calls on Friday was I informed that the automatic executive model was only available in two colours and that I needed to decide immediately. As a first-time buyer, I felt pressured and unsupported. Despite clear communication about delivery timing, when I arrived to collect the vehicle after financing was finalised, the salesman was not at work and had not informed me. No staff member was aware of the delivery, resulting in a prolonged delay and a chaotic handover. I left the dealership without a car manual, service plan documentation, or spare key, as these were not ready. Overall, this experience reflects poor communication, lack of professionalism, and disregard for the customer experience — particularly concerning for a first-time car buyer.
0 replies
91 months ago
Charged for not having money in my account, but app showed otherwise.
FNB has charged me for using my card without money. When I queried this, the consultant I spoke to was extremely rude and she told me that I need to manage my money better in a very condescending tone. The problem I have is that firstly, my transactions on FNB have been delaying and my app had been showing that I still have money. Secondly, if I use my card and it has no money in it, I expect it to decline like any other normal bank. If this is then not the case, I atleast expect an apology and a SOLUTION on to prevent this in the future instead of being told I need to learn how to keep track of my expenditure. If one needs to constantly keep track of every cent at every moment, then what is the point of the app and giving us the balance? I feel as though I have been robbed in broad daylight, and this was never mentioned to me when I opened the account. I also have two FNB accounts, but why is that with this one, there is this option? I am extremely upset with FNB, and will be closing my account, and this decision was further motivated by your rude consultants.
105 replies
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1 Star
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