Your riority is taking customers’ money, not providing any form of service or support!

I am writing to express my extreme frustration and disappointment with how this entire matter has been handled. I was explicitly assured by Devine and Jabulani from Hyundai Strydom Park on the 12th of November 2025 that my vehicle settlement would be processed before the 25th. Yet when I contacted the bank, I was informed that nothing had been actioned. As a result, I have now paid for a car that I no longer own, and I am once again left dealing with the stress and consequences of your team’s failure to follow through. The level of incompetence displayed here is honestly shocking. What makes this situation even more unacceptable is that I experienced the same poor service at Hyundai Boksburg two years ago. Now, at Hyundai Strydom Park, I am facing the same issues. Different dealership, yet the same shocking level of service. It is completely unacceptable that this pattern continues across multiple branches. The lack of communication, accountability, and basic customer care throughout this process is genuinely alarming. It is unbelievable that a brand of Hyundai’s size can treat customers with such disregard and think it’s acceptable. To make matters worse, my debit order has already gone off, and it is scheduled to run again at the end of December 2025, for a vehicle I no longer own. This means I will effectively be paying for two cars at month-end because the settlement was not processed as promised. This is not just an inconvenience — it is a serious financial burden caused entirely by your negligence. No customer should ever be put in this position, and the fact that I am shows a complete failure on your part.

It is obvious that all you care about is getting paid; the customer means absolutely nothing to you. Your behaviour shows a complete disregard for fairness, responsibility, and basic decency.