MM
Meleny M
Active since Oct 2017
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
Debit Order Honour Facility Not Cancelled and Excessive Charges
I am extremely dissatisfied with the manner in which my request to cancel the Debit Order Honour facility on my account was handled, and I am formally escalating this matter. In December last year, I personally visited an FNB branch ‘ Randpark ridge’ and explicitly instructed that the Debit Order Honour facility be cancelled. I made it very clear that I do NOT want debit orders to be processed when there are insufficient funds in my account, due to the excessive fees and interest charged. I further requested advice on alternative account options that do NOT include this so-called “honour” facility. The consultant assured me that an email would be sent to the department responsible and that the issue would be resolved. Based on this assurance, I reasonably expected the facility to be removed. Despite this, the Debit Order Honour facility remained active. As a direct result of FNB’s failure to action my request, a debit order was processed even though there were no funds available, and I was charged high fees and interest. This is unacceptable and has caused me serious financial strain. I would like to state clearly that this so-called “honour” facility does not honour me in any way. There is nothing honourable about allowing my account to go into negative balance and then charging me excessive interest and fees on money I did not authorise to be used. How exactly is FNB “honouring” me by spending my money without my consent and placing me under financial pressure? I acted responsibly by requesting that debit orders should bounce when there are insufficient funds, and I committed to settling my obligations before the next debit order. FNB failed to honour MY instructions. I therefore demand the following with immediate effect: The full reversal or removal of all interest and additional fees charged as a result of this failure. Written confirmation that the Debit Order Honour facility has been permanently removed from my account. Clear advice on an alternative account or setting that does not include this facility. The opportunity to pay only the original debit order amount, without penalties. Should this matter not be resolved urgently, I will have no hesitation in moving my salary account to another bank with immediate effect and escalating this matter further. I expect a prompt and satisfactory resolution.
56 replies
4 months ago
Your riority is taking customers’ money, not providing any form of service or support!
I am writing to express my extreme frustration and disappointment with how this entire matter has been handled. I was explicitly assured by Devine and Jabulani from Hyundai Strydom Park on the 12th of November 2025 that my vehicle settlement would be processed before the 25th. Yet when I contacted the bank, I was informed that nothing had been actioned. As a result, I have now paid for a car that I no longer own, and I am once again left dealing with the stress and consequences of your team’s failure to follow through. The level of incompetence displayed here is honestly shocking. What makes this situation even more unacceptable is that I experienced the same poor service at Hyundai Boksburg two years ago. Now, at Hyundai Strydom Park, I am facing the same issues. Different dealership, yet the same shocking level of service. It is completely unacceptable that this pattern continues across multiple branches. The lack of communication, accountability, and basic customer care throughout this process is genuinely alarming. It is unbelievable that a brand of Hyundai’s size can treat customers with such disregard and think it’s acceptable. To make matters worse, my debit order has already gone off, and it is scheduled to run again at the end of December 2025, for a vehicle I no longer own. This means I will effectively be paying for two cars at month-end because the settlement was not processed as promised. This is not just an inconvenience — it is a serious financial burden caused entirely by your negligence. No customer should ever be put in this position, and the fact that I am shows a complete failure on your part. It is obvious that all you care about is getting paid; the customer means absolutely nothing to you. Your behaviour shows a complete disregard for fairness, responsibility, and basic decency.
0 replies
12 months ago
Missing attachment for Bennett vacuum cleaner’ TEVO’
purchased a Bennett vacuum cleaner on the internet, labeled "Makro Crown mine," and the vacuum arrived without any attachments whatsoever. Within the box was merely a vacuum machine, and the box appeared quite old, covered with brown tape. I brought the vacuum to Makro Clearwater, but they declined to accept it since it wasn’t bought from their store. I then brought it to Makro Crown Mine, where they informed me that they couldn't issue a refund due to the delay in my return. They noted my information and assured me they would reach out as soon as they got the missing attachment from Tevo. It has been two months, and I haven't received any contact from anyone. I have been reaching out to Crown Mine customer support, and they continually record my information but fail to provide any updates. SO IT IS EVIDENT THAT I AM FACING ****S HERE. THEY TOOK THE ATTACHMENT, AND NOW THEY FEAR REPORTING THIS TO TEVO. I am extremely frustrated with CROWN MINE's service; they are a bunch of USELESS ****S with POOR SERVICE EVER.
0 replies
13 months ago
MISSING VACCUM CLEARNER ATTACHMENTS
I purchased a Bennett vacuum cleaner on the internet, labeled "Makro Crown mine," and the vacuum arrived without any attachments whatsoever. Within the box was merely a vacuum machine, and the box appeared quite old, covered with brown tape. I brought the vacuum to Makro Clearwater, but they declined to accept it since it wasn’t bought from their store. I then brought it to Makro Crown Mine, where they informed me that they couldn't issue a refund due to the delay in my return. They noted my information and assured me they would reach out as soon as they got the missing attachment from Tevo. It has been two months, and I haven't received any contact from anyone. I have been reaching out to Crown Mine customer support, and they continually record my information but fail to provide any updates. SO IT IS EVIDENT THAT I AM FACING ****S HERE. THEY TOOK THE ATTACHMENT, AND NOW THEY FEAR REPORTING THIS TO TEVO. I am extremely frustrated with CROWN MINE's service; they are a bunch of USELESS ****S with POOR SERVICE EVER.
174 replies
19 months ago
Bad service
I am very frustrated with the customer service provided by Payflex. I have been trying to get help with a complicated issue, but despite sending all required documents, they have not been able to assist me. I have been following up daily without any response. Lindiwe informed me that my problem has been resolved, however, my balance remains at 0.00. I have emailed her multiple times but have not received a response, only an automated email. I am frustrated because I am unable to inquire for a whole month without assistance.
0 replies
20 months ago
tTHE WORST OF THEM ALL
I bought a car at Hyundai Boskburg on November 2023, and they did not give me a spare key. Their sales rep Brian told me that he would contact me to come and collect it in a few days. I waited and waited with no update. I decided to contact him in February and he said he will check and update me, and he did not. I called him again, and he told me that he doesn't work at the Boksburg branch anymore, meaning "I must sort myself out'. I called again last week and I spoke to another sales rep Vuyo and he promised to get back to me and he didn't. Hyundai doesnt care about their clients at all, WHAT THEY CARE ABOUT IS MONEY, MONEY. Whenever we attempt to communicate with the branch manager, they consistently deny our request to connect us with him. Today, we were able to have a conversation with Brian's manager, Eric Motha from the Boksburg branch, after 6 months, but he abruptly ended the call after I gave him my information. We immediately contacted him and were informed that, as usual, he is not reachable. I am not surprised by how useless his team is, considering what they took from him. I have avoided buying car from other dealerships because I trusted Hyundai and all I got was the worst dealer and service I have ever expirienced in my entire life! I am most annoyed that I bought a car and never enjoyed it. I didnt even want to give it any star, I only rated it one star because I couln't continue without rating it at all. They didnt deserve any stars.
0 replies
22 months ago
POOR SERVICE & UNRELIABLE!
bought a car at Hyundai Boskburg on November 2023, and they did not give me a spare key. Their sales rep Brian told me that he would contact me to come and collect it in a few days. I waited and waited with no update. I decided to contact him in February and he said he will check and update me, and he did not. I called him again, and he told me that he doesn't work at the Boksburg branch anymore, meaning "I must sort myself out'. I called again last week and I spoke to another sales rep Vuyo and he promised to get back to me and he didn't. Hyundai doesnt care about their clients at all, WHAT THEY CARE ABOUT IS MONEY, MONEY. Since I bought the car no one has ever contact me and check if I am encountering any difficulties with my car, which I have, and I took it to Strijdom park Hyundai to get it fixed, It was fine for 3 days and it started again. I have avoided buying car from other dealerships because I trusted Hyundai and all I got was the worst dealer and service I have ever expirienced in my entire life! I am most annoyed that I bought a car and never enjoyed it. I didnt even want to give it any star, I only rated it one star because I couln't continue without rating it at all. They dint deserve any stars.
53 replies
22 months ago
POOR SERVICE
I bought a car at Hyundai Boskburg on November 2023, and they did not give me a spare key. Their sales rep Brian told me that he would contact me to come and collect it in a few days. I waited and waited with no update. I decided to contact him in February and he said he will check and update me, and he did not. I called him again, and he told me that he doesn't work at the Boksburg branch anymore, meaning "I must sort myself out'. I called again last week and I spoke to another sales rep Vuyo and he promised to get back to me and he didn't. Hyundai doesnt care about their clients at all, WHAT THEY CARE ABOUT IS MONEY, MONEY. Since I bought the car no one has ever contact me and check if I am encountering any difficulties with my car, which I have, and I took it to Strijdom park Hyundai to get it fixed, It was fine for 3 days and it started again. I have avoided buying car from other dealerships because I trusted Hyundai and all I got was the worst dealer and service I have ever expirienced in my entire life! I am most annoyed that I bought a car and never enjoyed it. I didnt even want to give it any star, I only rated it one star because I couln't continue without rating it at all. They dint deserve any stars.
0 replies
23 months ago
Gangster consultant
I was forced to take another contract by one of the Vodacom cancellation consultants on May 9, 2024. I phoned Vodacom requesting to cancel my contract, and the consultant tried to convince me to take another contract, but I refused. He threatened me to pay money that I didn't even know about. He told me that my account was in areas; later on, he realized that he was wrong about my account being in areas, but he never apologized. The guy was so rude and didn't even want me to talk. He then promised to cancel my contract, but he never did. Instead of canceling my contract, he sent an email with the ticket number "EL_NDENC001" to his ****orkers, saying that I have requested for someone who speaks my language to call me back. That was an insult. He didn't even send a message to rate him. This was the worst service I have ever received at a Vodacome in my 10 years of being a good client. BIG UP TO THE LAST CONSULTANT WHO ASSISTED ME ON THE 10 MAY; he is the best.
106 replies
23 months ago
Gangster consultant
I was forced to take another contract by one of the Vodacome cancellation consultants on May 9, 2024. I had a phone call from Vodafone requesting to cancel my contract, and the consultant tried to convince me to take another contract, but I refused. He threatened me to pay money that I didn't even know about. He told me that my account was in areas; later on, he realized that he was wrong about my account being in areas, but he never apologized. The guy was so rude and didn't even want me to talk. He then promised to cancel my contract, but he never did. Instead of canceling my contract, he sent an email with the ticket number "EL_NDENC001" to his ****orkers, saying that I have requested for someone who speaks my language to call me back. That was an insult. He didn't even send a message to rate him. This was the worst service I have ever received at a Vodacome in my 10 years of being a good client. BIG UP TO THE LAST CONSULTANT WHO ASSISTED ME ON THE 10 MAY; he is the best.
0 replies
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5 Star
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0 (0%)
3 Star
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1 Star
17 (94.44444444444444%)