HT
Hyundai The Glen
Claimed Business
HT
Hyundai The Glen
Claimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai The Glen receives sharply divided feedback. Positive experiences highlight outstanding individual salespeople like Tebogo, Thulani, and Thandiwe, who are praised for patience, professionalism, and genuine care during the purchasing process. However, the majority of reviews express serious frustration with the service department, citing prolonged unresolved vehicle faults, delayed refunds, poor communication, lack of courtesy cars, and dismissive treatment from staff including service manager Philemon and front-facing employee Mama Winnie. Customers frequently report having to chase updates themselves and receiving incorrect information.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-60
Recommended: Unlikely
Review Distribution
2.6|18 Reviews
Jun '25 - May '26
5(41.2%)
4(0%)
3(0%)
2(5.9%)
1(52.9%)
5(41.2%)
4(0%)
3(0%)
2(5.9%)
1(52.9%)
Frequently Asked Questions About Hyundai The Glen
Based on recent customer reviews, Hyundai The Glen receives sharply divided feedback. Positive experiences highlight outstanding individual salespeople like Tebogo, Thulani, and Thandiwe, who are praised for patience, professionalism, and genuine care during the purchasing process. However, the majority of reviews express serious frustration with the service department, citing prolonged unresolved vehicle faults, delayed refunds, poor communication, lack of courtesy cars, and dismissive treatment from staff including service manager Philemon and front-facing employee Mama Winnie. Customers frequently report having to chase updates themselves and receiving incorrect information.
Hyundai The Glen has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Hyundai The Glen across 75 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Sibongile S
1 reviews | Active since Jan 2020
12 Feb 2026, 12:23
Incorrect information provided to the customer
Refund on payment and incorrect information given to the customer. I bought a part at Hyundai the Glen, only to discover it was incorrect called the dealership informed them of the matter and was advised to return it for a refund. The part was returned on the 7th February 2026, when I called the store today to enquire as to when should I expect my refund. I was informed that Head Office is responsible for realizing payments, the branch is not sure when refund will be paid and I was promised a call back after the branch has enquired as to when I will get my refund, I took the liberty to call Head Office to find out the process, to my surprise the information provided to me was incorrect everything is done at dealership level nothing goes to Head Office regarding refunds. How could a customer be misinformed regarding processes and I am paying for storage were the car is and the mechanic is getting impatient with me as I need those funds to proceed with fixing my car.
Helpful (0)
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Sibongile S
1 reviews | Active since Jan 2020
12 Feb 2026, 12:23
Incorrect information provided to the customer
Refund on payment and incorrect information given to the customer. I bought a part at Hyundai the Glen, only to discover it was incorrect called the dealership informed them of the matter and was advised to return it for a refund. The part was returned on the 7th February 2026, when I called the store today to enquire as to when should I expect my refund. I was informed that Head Office is responsible for realizing payments, the branch is not sure when refund will be paid and I was promised a call back after the branch has enquired as to when I will get my refund, I took the liberty to call Head Office to find out the process, to my surprise the information provided to me was incorrect everything is done at dealership level nothing goes to Head Office regarding refunds. How could a customer be misinformed regarding processes and I am paying for storage were the car is and the mechanic is getting impatient with me as I need those funds to proceed with fixing my car.
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Replies (0)cK
caitlin K
1 reviews | Active since Jan 2020
11 Feb 2026, 18:42
Hyundai the Glen just keeps getting worse
My parents bought the first car in 2021 from this dealership and it was a nightmare to deal with when the car had mechanical problems. Fast forward to 2023 they convinced them to trade in and that car also had the same problems. They took the car to the dealership at 8am and after my dad waited 8 hours they only told him they can’t figure out what the problem is. We spoke to Philemon about us getting a curtesy car and he told us that the dealer principal is at a conference in Sun City and he is the only person that can authorise that. God forbid he is hospitalised and I guess nobody will be assisted with a curtesy car. I wonder why such a big company does not have a second in charge. This week the same dealer principal is in meetings since Monday. They don’t call to update if we do not call them. They might have changed Management but the service is still as horrible as it was before if not worse. The service we received is poor
Helpful (0)
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caitlin K
1 reviews | Active since Jan 2020
11 Feb 2026, 18:42
Hyundai the Glen just keeps getting worse
My parents bought the first car in 2021 from this dealership and it was a nightmare to deal with when the car had mechanical problems. Fast forward to 2023 they convinced them to trade in and that car also had the same problems. They took the car to the dealership at 8am and after my dad waited 8 hours they only told him they can’t figure out what the problem is. We spoke to Philemon about us getting a curtesy car and he told us that the dealer principal is at a conference in Sun City and he is the only person that can authorise that. God forbid he is hospitalised and I guess nobody will be assisted with a curtesy car. I wonder why such a big company does not have a second in charge. This week the same dealer principal is in meetings since Monday. They don’t call to update if we do not call them. They might have changed Management but the service is still as horrible as it was before if not worse. The service we received is poor
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Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
31 Dec 2025, 10:09
Bad car brand
I wouldn’t recommend it to anyone. My girlfriend is having problems with her new Grand i10 they’re giving her hard times fixing the car. If you’re interested in getting a Hyndai car think again about that because there will be a time you will be required to uber to get from one point to another.
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Mpho M
1 reviews | Active since Jan 2020
31 Dec 2025, 10:09
Bad car brand
I wouldn’t recommend it to anyone. My girlfriend is having problems with her new Grand i10 they’re giving her hard times fixing the car. If you’re interested in getting a Hyndai car think again about that because there will be a time you will be required to uber to get from one point to another.
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Replies (0)TM
Tshego M
1 reviews | Active since Jan 2020
6 Dec 2025, 13:03
From Overwhelmed to Overjoyed
As a first-time car buyer, I walked into Hyundai The Glen feeling unsure and overwhelmed. I had no idea what I wanted, and at one point I even considered stopping the process. But Thulani’s patience, understanding, and honesty made all the difference. He didn’t treat me like just another customer he guided me with transparency and made sure every step worked in my best interest. I could have received my car sooner, but because I was honest with him about the first deal, he worked tirelessly to secure an even better one. If you’re buying your first car, Thulani at The Glen is definitely the person you want by your side. When I finally drove my car home, he told me, “Our relationship starts today and lasts until the end of days.” That reassurance meant everything. Three weeks later, I’m living my dream all thanks to Thulani(The Glen) ❤️
Helpful (0)
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Tshego M
1 reviews | Active since Jan 2020
6 Dec 2025, 13:03
From Overwhelmed to Overjoyed
As a first-time car buyer, I walked into Hyundai The Glen feeling unsure and overwhelmed. I had no idea what I wanted, and at one point I even considered stopping the process. But Thulani’s patience, understanding, and honesty made all the difference. He didn’t treat me like just another customer he guided me with transparency and made sure every step worked in my best interest. I could have received my car sooner, but because I was honest with him about the first deal, he worked tirelessly to secure an even better one. If you’re buying your first car, Thulani at The Glen is definitely the person you want by your side. When I finally drove my car home, he told me, “Our relationship starts today and lasts until the end of days.” That reassurance meant everything. Three weeks later, I’m living my dream all thanks to Thulani(The Glen) ❤️
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Replies (0)S
Sindisiwe
1 reviews | Active since Jan 2020
15 Nov 2025, 09:16
Bad service!!!!!!!!!!!!!!!!!!
I called and booked my partner's car in for service. When he went there, Naomi told him she doesn't service Moove cars after it was confirmed upon booking that the car that's being booked for is a Moove car. The lady was very rude, screaming, shouting(saying things like remove this thing, which is the car that was booked in), their brand is the Hyundai brand, and even chasing him away, causing a scene in front of other people. All this is happening after having found him parked at the gate and first in line. She even **** about having/getting the car washed after they finishedd working on it,but the car was still the same way it came in. To top it all off, she didn't give paperwork of what was done to the car.
Helpful (0)
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Sindisiwe
1 reviews | Active since Jan 2020
15 Nov 2025, 09:16
Bad service!!!!!!!!!!!!!!!!!!
I called and booked my partner's car in for service. When he went there, Naomi told him she doesn't service Moove cars after it was confirmed upon booking that the car that's being booked for is a Moove car. The lady was very rude, screaming, shouting(saying things like remove this thing, which is the car that was booked in), their brand is the Hyundai brand, and even chasing him away, causing a scene in front of other people. All this is happening after having found him parked at the gate and first in line. She even **** about having/getting the car washed after they finishedd working on it,but the car was still the same way it came in. To top it all off, she didn't give paperwork of what was done to the car.
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Replies (0)MP
Michaela P
1 reviews | Active since Jan 2020
31 Aug 2025, 17:57
Exceptional Service Hundai The Glen
I was completely impressed with the exceptional service from Tebogo, he is a great asset to the business which is extremely impressive. The customer service was amazing, he was very welcoming and ensured that he assists to the best of his ability, I would like to thank Tebogo for helping me the way he did and for going above and beyond, I’m highly impressed. Your sales, expertise and out coming customer service has not gone unnoticed🙏🏼
Helpful (0)
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Michaela P
1 reviews | Active since Jan 2020
31 Aug 2025, 17:57
Exceptional Service Hundai The Glen
I was completely impressed with the exceptional service from Tebogo, he is a great asset to the business which is extremely impressive. The customer service was amazing, he was very welcoming and ensured that he assists to the best of his ability, I would like to thank Tebogo for helping me the way he did and for going above and beyond, I’m highly impressed. Your sales, expertise and out coming customer service has not gone unnoticed🙏🏼
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Cordelia
1 reviews | Active since Jan 2020
27 Aug 2025, 18:23
Exceptional, Excellent Customer service Thandiwe Mtotoba
Good evening Thank you so much for your exceptional, excellent customer service Thandiwe Mtotoba. Your were very professional from your first call to me and you carried through till the end.I am so pleased to know that there are still a few truthful people like you out there.The rate was 100% 👌👌👌 keep up the good work Thandiwe. Regards Cordelia Cameron
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Cordelia
1 reviews | Active since Jan 2020
27 Aug 2025, 18:23
Exceptional, Excellent Customer service Thandiwe Mtotoba
Good evening Thank you so much for your exceptional, excellent customer service Thandiwe Mtotoba. Your were very professional from your first call to me and you carried through till the end.I am so pleased to know that there are still a few truthful people like you out there.The rate was 100% 👌👌👌 keep up the good work Thandiwe. Regards Cordelia Cameron
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Nkateko N
1 reviews | Active since Jan 2020
26 Aug 2025, 12:15
Hyundai Sales Team
I just wanted to express my heartfelt gratitude to Tebogo for an unforgettable car-buying experience! From the moment I walked into the dealership, Tebogo's warm smile and infectious enthusiasm put me at ease. Their exceptional knowledge and expertise guided me through the entire process, answering all my questions and addressing my concerns with patience and professionalism. Tebogo's dedication to finding the perfect car for me was truly impressive. They took the time to understand my needs and preferences, and their persistence paid off when they found the exact car I had been dreaming of! I'm still pinching myself to believe I drove away in my new car, feeling like the luckiest person alive. What truly sets Tebogo apart is their genuine passion for helping others. They went above and beyond to ensure I was completely satisfied, and their kindness and empathy made the entire experience feel more like a friendship than a sales transaction. If you're looking for a trustworthy and exceptional sales representative, look no further than Tebogo! I'm forever grateful for their hard work and dedication. Thank you, Tebogo, for making my car-buying dreams come true! 🙏💕👍
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Nkateko N
1 reviews | Active since Jan 2020
26 Aug 2025, 12:15
Hyundai Sales Team
I just wanted to express my heartfelt gratitude to Tebogo for an unforgettable car-buying experience! From the moment I walked into the dealership, Tebogo's warm smile and infectious enthusiasm put me at ease. Their exceptional knowledge and expertise guided me through the entire process, answering all my questions and addressing my concerns with patience and professionalism. Tebogo's dedication to finding the perfect car for me was truly impressive. They took the time to understand my needs and preferences, and their persistence paid off when they found the exact car I had been dreaming of! I'm still pinching myself to believe I drove away in my new car, feeling like the luckiest person alive. What truly sets Tebogo apart is their genuine passion for helping others. They went above and beyond to ensure I was completely satisfied, and their kindness and empathy made the entire experience feel more like a friendship than a sales transaction. If you're looking for a trustworthy and exceptional sales representative, look no further than Tebogo! I'm forever grateful for their hard work and dedication. Thank you, Tebogo, for making my car-buying dreams come true! 🙏💕👍
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