CK
caitlin K
Active since Jul 2017
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Smooth claim process
Claiming from my 1Life policy was this past December was so much easier than I anticipated. When I explained to the consultant that I did not have a copy of my ID, I thought he wouldn’t approve my claim without the missing document. Needless to say my claim was paid out in 24 hours
0 replies
2 months ago
Hyundai the Glen just keeps getting worse
My parents bought the first car in 2021 from this dealership and it was a nightmare to deal with when the car had mechanical problems. Fast forward to 2023 they convinced them to trade in and that car also had the same problems. They took the car to the dealership at 8am and after my dad waited 8 hours they only told him they can’t figure out what the problem is. We spoke to Philemon about us getting a curtesy car and he told us that the dealer principal is at a conference in Sun City and he is the only person that can authorise that. God forbid he is hospitalised and I guess nobody will be assisted with a curtesy car. I wonder why such a big company does not have a second in charge. This week the same dealer principal is in meetings since Monday. They don’t call to update if we do not call them. They might have changed Management but the service is still as horrible as it was before if not worse. The service we received is poor
0 replies
4 months ago
Worst customer service received at waterfall mall Rustenburg
The consultant at the door don’t know the products and services offered by their company. I asked to be assisted with a change of number and they told me that I can be assisted over the phone. When I called the customer service representative they informed me it can only be done at the branch. The service is poor and they stand there chatting amongst each other without attending to the customers.
56 replies
24 months ago
Fair Price Southgate is a ****
After purchasing a chest of drawer at fair price on the 28th of April with the help of an employee by the name of Keitumetse Tadi, I was promised delivery within 3 days. I only received my parcel on Saturday the 04th of May at 8:30 pm. I was suspicious as to why it was delivered at that time. They delivered at night so that we wouldn't see the faults it came with. You could tell Immediately that the were faults with the chest of drawer. It had scratches all over, as if it had been used before. It does not look new, not even a second hand Chest of drawer should look like that. It was falling apart, the drawers don't fit properly, they dont even close and the delivery driver tried fixing it with a nail( they should have used glue but did not have any so he opted for a nail.). The product has cream doors but the 1 drawer is white and not cream. What ticks me off about the whole experience is that I personally reported all these faults at their store, the following morning,within hours of receiving this ********** product. I was told by Keitumetse that she will call on Monday to sort it out, she did not. I called on Tuesday and she promised to call me back before COB, to confirm that the driver will come fetch it and replace it. On Thursday again I sent someone to check on the progress and we were told that she is on lunch and 1 of her colleagues promised to look into the matter and call us. He also did not. It's Friday and their phones are going straight to voicemail I have reached a point whereby I need a refund and they must come take this thing.
0 replies
38 months ago
Telkom services will always be poor
I asked for a simple upgrade on the 28th of February. Got a call from telkom. I made it very clear to the consultant (Tshepo) that I want to keep my current number and get the 80gb day/night data. I also informed him that I want to cancel my current contract, instead of him sending me to cancellations department he proceeded with the sale. He failed to give me all the options for me make an informed decision. I get to cancellations/retention department and I was told he could have told me about migration. Now I'm stuck with 2 contracts 1 which I don't need and having to go to a telkom store for assistance because he was too hungry to make a sale to provide me with the correct informatio Telkom can honestly do better. Train your people.
0 replies
59 months ago
We paid you, now fix the stove
Spoke to S Khumalo on the 4th of June to come fix our stove. He was fully paid for the services. He told me that he will come back the following day to come fix it. Ever since that day we have been calling him and he hasn't fixed our stove. Everyday he has an excuse why he cant make it. Its been two weeks and I have to run behind him. This is a terrible service. Support black business they say and we get this terrible service from them. Its disappointing and disheartening to have to deal with such mediocre.
0 replies
107 months ago
i am fuming with RAGE
<p>i got a call from rage 3 months ago saying my account was due and i was adviced to pay online by rage's incompitent consultant. after paying online i went to a rage store and the money did not reflect. I have been calling rage head office for 2 months now and to this day my money which i have proof that rage has received does not reflect. I speak to different person each time and no one has helped. last week i had to penalties that had no business paying, i have sent a lady by the name Lebo from customer service an email with proof that the money was indeed payed. i thought this matter will be solved by now and no one has been incontact with me. This should be sorted very soon because im loosing patience. Your customer services sucks,i called on saturday for 25 minutes no one picked up my call. If i were to rate your service i would give you a zero. sort this query out.</p>
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)