SS
Sibongile S
Active since Jun 2017
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Incorrect information provided to the customer
Refund on payment and incorrect information given to the customer. I bought a part at Hyundai the Glen, only to discover it was incorrect called the dealership informed them of the matter and was advised to return it for a refund. The part was returned on the 7th February 2026, when I called the store today to enquire as to when should I expect my refund. I was informed that Head Office is responsible for realizing payments, the branch is not sure when refund will be paid and I was promised a call back after the branch has enquired as to when I will get my refund, I took the liberty to call Head Office to find out the process, to my surprise the information provided to me was incorrect everything is done at dealership level nothing goes to Head Office regarding refunds. How could a customer be misinformed regarding processes and I am paying for storage were the car is and the mechanic is getting impatient with me as I need those funds to proceed with fixing my car.
0 replies
4 months ago
Poor service live chat and support center
A debit order was made on my account on the 28/11/2025 and my services are cut according to the stupid robot that I have been listen to the past hour, been caller number 1 for that whole hour, both the contact center and the live chat there is no one to assist. Why debit my account then cut off services and be unreachable especially month end when we suppose to be sending important reports at work. I am so ****ed off. I had to drive to a friends place since the convenience that I am suppose to get as a customer is not sooooooooo convenient "support center and live chat.
0 replies
6 months ago
Rude sales person
The Crazy Store in Bryanston such a bad service, not sure whether this lady was so rude to me asked her a question about balloons and she just pointed me to them, even when I picked one up asking her a question she kept on pointing at the packaging as if she was like read I don't have time. I ended up not buying cause WOW such treatment I won't spend my money in a store like that. Pity I did not get her name as I was so furious left the shop.
53 replies
7 months ago
Mr Price Account ******* 🤞😡😢
Mr Price Account was not aware we signing to be ****** 😡. We opened an account at Mr Price Eastgate and was granted R800 credit, purchased on credit for about R600 then made a payment of R700 bearing in mind that my credit is R800. Shock of my life I receive a sms that I owed R360 called the stupid call center to find out what would the R360 be for, the agent could not even explain but told me I took out an insurance, which I requested to be transfered to that department was on hold for 20 minutes no answer, called again 3 more times still no answer. The agent then advised me to go to the store but during the week since the insurance people do not work weekends told her I will not be able to since I am working during the week is the no way this insurance can be canceled, she told me it can only be done by the department that has no one working there since they phone rings with no answer. Even with calling the call center an telling them about y intentions the stupid account is accumulating expenses I now owe R1080 which is R360 by 3 for a services I did not sign for.
0 replies
14 months ago
Tasteless chicken
I brought Soul Sister Party 4 at Chicken Licken Alberton City, that was not the chicken licken I know. • Firstly the chicken had no taste, when I buy chicken licken I even enjoy the bones but today's chicken was just something else. • Secondly I ordered 2 original and 2 soul fire I got a taste less original all 4 pieces. • Thirdly the chicken was so dry, imagine tasteless and dry. I could have returned the chicken but I stay far from Alberton. I am disappointed on what was sold to me today.
0 replies
19 months ago
LEAVE ME THE HELL ALONE
I called them to settle my account we did not agree on the balance they had on they side. Their Agent advised me to call my initial creditor to sort out the balance issue. The creditor then offered me a settlement since I was planning on settling the account, know I am getting calls with different balances and I am told that I need to pay for calls and messages. I don't know whether they don't understand the meaning of settlement and paid up letter. The e-mail addresses that I was told to send my proof of payment to bounced back 3 times. Whoever that is going to respond to this review please tell your people to leave me ALONE I have settled my account for God sake 😡
53 replies
32 months ago
Day-to-Day extender Benefit Chaos
As part of my cover, I have Day-to-Day Extender benefit of which I can visit a Doctor even when my Medical Savings has run out. I called the call center to find out how I can activate that benefit, was told the process which I tried to get an online consultation with the Doctor that is listed on the site and booking was made for 11:20 of which the Dr cancelled at 13:30 an hour after the scheduled consultation was to take place. Then I opted for the second option of which was to go to any Clicks Clinic and consult with a nurse who will then refer me to go see the Doctor as that benefit will have been activated. I did exactly that, today I am calling to find out what exactly do I need to say when I get to the Doctor, only to find out that the sister at the clinic did a health check which does not enable the benefit. I am told that I need to go to the clinic again today and do a consultation, been trying to get an appointment there are no time slots available for consultation. I am weak and couching nonstop. I am so irritated that how could a benefit that I was told I would get cause so much chaos to be activated. I mean why go up and down when I could just go to my Doctor and get consultation there. By the way my Doctor is on the Discovery network and has that benefit listed under the services he offers.
262 replies
38 months ago
Unsatisfied customer
I am a member of Avbob group scheme and one of my dependents passed on Saturday 25 February 2023, till today I have not been able to get hold of them. Been calling the call center they transfer me to the Group Scheme department and phone rings unanswered. I am so frustrated that I do not even know where to go I stressed with the funeral now I have to stress with getting hold of Avbob.
159 replies
54 months ago
Over payment and can't recover my money
I have been under debt review for almost 2 years and National Debt Counsellors (Hyphen) have been handling my payments. I discovered in July that the balance that they say I owe in they statement was not accurate it was R3000 more than what I owe. I made an enquiry on my own requested balance statement from my creditors and informed my counsellor to look into the matter. He was giving me a run around telling me that the administrators are busy sorting the matter out. Then came month end they debited my account and "told me" that they payed FNB R2080 whereas I know that my balance for FNB was +-R300. Now I need them to get a refund from FNB who they say they paid they are telling me to go to FNB and find out for myself cause FNB say that there was no extra money payed to them. I am so frustrated with they service, I did pick up that this was going to be a problem but they ignored me and now my +-R1600 gone and I don't know who I am going to get it from. National Debt Counsellors and Hyphen are the ones who are suppose to recover that money cause they are the one who made payments on my behalf.
0 replies
57 months ago
Poor Service
On the 4th August 2021 around 19:36. I went to KFC Ntshongweni in Katlehong. Firstly there was a long queue in the drive thru, when it was my turn to buy I would hear that the ordering intercom is working but there was this male employer wearing full KFC uniform who was taking orders. I ordered two streetwise two with chips, he told me that they do not have Streetwise two but have Streetwise 3 and Streetwise 5, so my next question was how, I did not get an answer instead he looked in my arm and saw a R100 note and tried to convince me to buy Streetwise 5 of which I told him NO I want Streetwise two by 2. So I ended up ordering Streetwise 3 of which I did not want. I then proceeded to pay when I got there the lady at the till gave me a slip before she could see how much I had on me then when I gave the money she gave me R50 back, I asked her is this how you work give people slips before they give you money and how did you know that I had how much, cause I swear I did not see you punch in my order, she was shaking and did not give me a straight answer. I went to get my order on the next window and asked the guy who was serving my order do you have Streetwise Two and he said yes we do have. So my question is exactly what is happening from the ordering to the pay window. It seemed so shady and I ended up ordering what I did not want. POOR SERVICE SERIOUSLY.
0 replies
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1 Star
14 (100%)