TC
The Crazy Store
Verified Business
TC
AI Review Summary
Based on recent customer reviews, The Crazy Store delivers a polarised customer experience. Several stores earn praise for friendly, helpful staff who greet customers warmly and go the extra mile, with standout mentions for branches like Norkem Corner, Westwood Mall, Montagu, and Northcliff. However, frequent complaints highlight rude or dismissive staff, inconsistent return and refund policies, defective products, misleading website listings, and poor follow-up on complaints. A serious in-store safety incident involving a collapsed shelf also raised concerns about accountability and customer care from head office.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
37h 33mReply Time
46 NPSLikely
Replied to 85% of negative reviews
Reply time on negative reviews: 34 hours 8 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
37h 33m
NPS Score
46
Recommended: Likely
Replied to 85% of negative reviews
Reply time on negative reviews: 34 hours 8 min
Review Distribution
2.8|24 Reviews
May '25 - Apr '26
5(43.5%)
4(4.4%)
3(0%)
2(0%)
1(52.2%)
5(43.5%)
4(4.4%)
3(0%)
2(0%)
1(52.2%)
Frequently Asked Questions About The Crazy Store
Based on recent customer reviews, The Crazy Store delivers a polarised customer experience. Several stores earn praise for friendly, helpful staff who greet customers warmly and go the extra mile, with standout mentions for branches like Norkem Corner, Westwood Mall, Montagu, and Northcliff. However, frequent complaints highlight rude or dismissive staff, inconsistent return and refund policies, defective products, misleading website listings, and poor follow-up on complaints. A serious in-store safety incident involving a collapsed shelf also raised concerns about accountability and customer care from head office.
The Crazy Store has a TrustIndex of 0 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 34 hours 8 min. Hellopeter has tracked The Crazy Store across 284 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Noxolo M
1 reviews | Active since Jan 2020
16 Mar 2026, 09:32
Customer care
Last Friday I was looking for a chair bag for school for my son, I visited the crazy store at the Pick and Pay Centre in Bluff, I still cant believe the rudeness of the lady I encountered as I quired if they stock stationery, I am not trying to get anyone in trouble but I think more training in customer care will go a long way, I decided to rather go to Checkers hyper and was helped by Nongcedo and had a pleasant experience.
Helpful (0)
|Replies (0)NM
Noxolo M
1 reviews | Active since Jan 2020
16 Mar 2026, 09:32
Customer care
Last Friday I was looking for a chair bag for school for my son, I visited the crazy store at the Pick and Pay Centre in Bluff, I still cant believe the rudeness of the lady I encountered as I quired if they stock stationery, I am not trying to get anyone in trouble but I think more training in customer care will go a long way, I decided to rather go to Checkers hyper and was helped by Nongcedo and had a pleasant experience.
0
Replies (0)BK
Boitumelo K
1 reviews | Active since Jan 2020
15 Mar 2026, 11:46
Exceptional quality customer service and care
Exceptional quality customer service and care , This is my second time coming to crazy store Randfontein tamboti mall and these guys never disappoint. Im crazy about their service from the moment you enter the store not knowing wht to buy to balloon inflation, they surely with a smile get u sorted and organized 😉 including gift selection . Even though they dont have variety but they will make what ever they have to work for you . Im proud of the store manger Bongile and the sales guy Onkarabile. A great salute and hand of a plaus. Thank you very much
Helpful (0)
|Replies (0)BK
Boitumelo K
1 reviews | Active since Jan 2020
15 Mar 2026, 11:46
Exceptional quality customer service and care
Exceptional quality customer service and care , This is my second time coming to crazy store Randfontein tamboti mall and these guys never disappoint. Im crazy about their service from the moment you enter the store not knowing wht to buy to balloon inflation, they surely with a smile get u sorted and organized 😉 including gift selection . Even though they dont have variety but they will make what ever they have to work for you . Im proud of the store manger Bongile and the sales guy Onkarabile. A great salute and hand of a plaus. Thank you very much
0
Replies (0)A
Y
Yolanda
1 reviews | Active since Jan 2020
20 Jan 2026, 08:35
I bought two cars @ R249
I bought two cars @ R249.99 each for my nephews for Christmas gift at Crazy store - Queenstown Nonesi Mall and only to find out cars both doesn’t work and I have been on sick leave from the 6th and only got a chance to go to the store yesterday to ask to be given another cars and please be tested this time and Thandiswa the store manager said “are you begging or telling me” because how much you spent isn’t my problem as 15 has passed so I must take the cars back to East London or any other crazy store as it’s not her concern
Helpful (0)
|Replies (0)Y
Yolanda
1 reviews | Active since Jan 2020
20 Jan 2026, 08:35
I bought two cars @ R249
I bought two cars @ R249.99 each for my nephews for Christmas gift at Crazy store - Queenstown Nonesi Mall and only to find out cars both doesn’t work and I have been on sick leave from the 6th and only got a chance to go to the store yesterday to ask to be given another cars and please be tested this time and Thandiswa the store manager said “are you begging or telling me” because how much you spent isn’t my problem as 15 has passed so I must take the cars back to East London or any other crazy store as it’s not her concern
0
Replies (0)RA
Ravayganor A
1 reviews | Active since Jan 2020
17 Jan 2026, 13:05
Poor service
Poor service the whole they can't do n refund apparently they don't have money but they got a float of r400
Helpful (0)
|Replies (0)RA
Ravayganor A
1 reviews | Active since Jan 2020
17 Jan 2026, 13:05
Poor service
Poor service the whole they can't do n refund apparently they don't have money but they got a float of r400
0
Replies (0)j
janegroves
1 reviews | Active since Jan 2020
9 Jan 2026, 10:56
Excellent service
I went to the crazy store in westwood mall looking for a stress ball - Both guys greeted me as i walked in and asked if they could help me and the guy took me to the stress ***** and show them all to me and how they worked -such a pleasure to have someone greet you with a smile and so helpful - the guy at the till was equally as pleaant
Helpful (0)
|Replies (0)j
janegroves
1 reviews | Active since Jan 2020
9 Jan 2026, 10:56
Excellent service
I went to the crazy store in westwood mall looking for a stress ball - Both guys greeted me as i walked in and asked if they could help me and the guy took me to the stress ***** and show them all to me and how they worked -such a pleasure to have someone greet you with a smile and so helpful - the guy at the till was equally as pleaant
0
Replies (0)DH
Dries H
1 reviews | Active since Jan 2020
25 Nov 2025, 08:17
Thank you Moses Chauke Crazy Store Area Manager Hartbee****rt
Super Service from Area Manager Moses Chauke after an Error made by Crazy Store on their website. Crazy store advertised Chiffon Xmas bows the 5cm and the 8 cm on their website a packed of 6 for R9-99 and R12-99. When we arrived at Village Mall Crazy Store I was informed that the price was only for 1 and not for 6. I immediate go to their website and showed them the advertised items and asked to speak to the Area Manager as the Consumer Act stated the price you see is the price you pay. As it was a Saturday he promised to phone me back on Monday morning. He phoned me and told me that was a mistake Crazy store made but they have decided to give it to me for the price as advertised for 6. He told me that the shop did not have the quantity I want and he will get it from the other stores. He kept me up to date everyday and the Wednesday I could picked it up from Crazy Store Hartbee****rt in Village Mall. Thank you Moses for going out of your way to keep a customer happy. I appreciate your service and everything you have done. God Speed.
Helpful (0)
|Replies (0)DH
Dries H
1 reviews | Active since Jan 2020
25 Nov 2025, 08:17
Thank you Moses Chauke Crazy Store Area Manager Hartbee****rt
Super Service from Area Manager Moses Chauke after an Error made by Crazy Store on their website. Crazy store advertised Chiffon Xmas bows the 5cm and the 8 cm on their website a packed of 6 for R9-99 and R12-99. When we arrived at Village Mall Crazy Store I was informed that the price was only for 1 and not for 6. I immediate go to their website and showed them the advertised items and asked to speak to the Area Manager as the Consumer Act stated the price you see is the price you pay. As it was a Saturday he promised to phone me back on Monday morning. He phoned me and told me that was a mistake Crazy store made but they have decided to give it to me for the price as advertised for 6. He told me that the shop did not have the quantity I want and he will get it from the other stores. He kept me up to date everyday and the Wednesday I could picked it up from Crazy Store Hartbee****rt in Village Mall. Thank you Moses for going out of your way to keep a customer happy. I appreciate your service and everything you have done. God Speed.
0
Replies (0)DD
Donne D
1 reviews | Active since Jan 2020
25 Nov 2025, 07:35
above average
I visited Crazy Store looking for random stretchy sensory toys for my baby. While they have a fun and varied selection, I was disappointed when the toy we bought started tearing at the seams just an hour later. Always inspect items carefully before purchase. #BlackFriday
Helpful (0)
|Replies (0)DD
Donne D
1 reviews | Active since Jan 2020
25 Nov 2025, 07:35
above average
I visited Crazy Store looking for random stretchy sensory toys for my baby. While they have a fun and varied selection, I was disappointed when the toy we bought started tearing at the seams just an hour later. Always inspect items carefully before purchase. #BlackFriday
0
Replies (0)