Hyundai the Glen just keeps getting worse

My parents bought the first car in 2021 from this dealership and it was a nightmare to deal with when the car had mechanical problems. Fast forward to 2023 they convinced them to trade in and that car also had the same problems. They took the car to the dealership at 8am and after my dad waited 8 hours they only told him they can’t figure out what the problem is. We spoke to Philemon about us getting a curtesy car and he told us that the dealer principal is at a conference in Sun City and he is the only person that can authorise that. God forbid he is hospitalised and I guess nobody will be assisted with a curtesy car. I wonder why such a big company does not have a second in charge. This week the same dealer principal is in meetings since Monday. They don’t call to update if we do not call them.

They might have changed Management but the service is still as horrible as it was before if not worse. The service we received is poor