Public Complaint: Hyundai South Africa / Hyundai Umhlanga DISGUSTING NO ACCOUNTABILITY BLAMING CONSUMER!!!

Public Complaint: Hyundai South Africa / Hyundai Umhlanga I am placing this on public record due to ongoing concerns regarding the handling of my Hyundai Creta by Hyundai Umhlanga and Hyundai Automotive South Africa. The vehicle experienced a sudden and complete loss of power without warning. There were no abnormal noises, no warning lights, and no prior drivability issues. The vehicle had recently passed a health check and was booked for routine service the following day. After the incident, the dealership advised that the catalytic converter had failed. At the same time, Hyundai stated in writing that this type of failure:

is not visible during servicing does not register on diagnostics is not serviceable can occur suddenly and intermittently

Despite this, responsibility was indirectly attributed to a supposed prior condition, based on comments allegedly made by a tow truck driver. This assertion is formally disputed and contradicted by:

the vehicle owner, an additional eyewitness, the absence of any diagnostic faults, and the vehicle being released after service with no warnings or advisories.

If a defect is, by Hyundai’s own admission, undetectable and non‑diagnosable, it is difficult to understand how prior owner awareness or negligence could reasonably be inferred. I am particularly concerned by:

inconsistencies in Hyundai’s explanations, reliance on third‑party hearsay, and the absence of accountability for a safety‑critical failure.

This matter has been escalated to:

Retail Motor Industry Organisation (RMI) Motor Industry Ombudsman of South Africa (MIOSA) National Consumer Commission

I share this publicly not to attack individuals, but to highlight a process that appears inconsistent and unfair, and to encourage transparency and consumer protection.

PROOF CAN BE PROVIDED TO COUNTER THE LIES #HyundaiSouthAfrica #ConsumerProtection #VehicleSafety #MIOSA #RMI