Shocking Service from Hyundai service department Umhlanga – Completely Ignored as a Loyal Customer

I am extremely disappointed and frustrated with the service I’ve received from Hyundai Umhlanga. As a loyal Hyundai customer who has purchased three vehicles from them, I expected a certain level of professionalism, care, and customer service — but what I’ve experienced over the past month has been absolutely pathetic.

I have taken my vehicle back FOUR times in the space of a month for the same recurring issue. The car is still under warranty, yet the technicians cannot diagnose or fix the problem. My vehicle gets kept for over a week each time, and every time I get it back, the issue remains unresolved.

What makes it worse is the complete lack of communication. I’ve called multiple times to speak to the service advisor or a manager — only to be told they are "busy with a customer" and that I’d be called back. I left my details repeatedly, but no one ever returned my calls. I also sent an email regarding my issue and, to date, I have received no response whatsoever.

I requested a diagnostic report — a very basic request — and this too has not been provided.

To make matters even worse, I escalated the matter to Hyundai South Africa, hoping for intervention, but I’ve received no feedback from them either.

The service is unacceptable, and the lack of accountability is disgraceful. How can a dealership take a customer’s vehicle for weeks at a time, repeatedly fail to fix a fault, not communicate, and completely ignore follow-ups and formal complaints?

Hyundai Umhlanga has completely failed me as a customer. I expected more, especially after my continued support over the years. I would strongly caution others considering using this service centre — their after-sales service is beyond pathetic.

I now demand proper escalation, a resolution to my vehicle’s issue, and clear communication.