HYUNDAI SERVICE. CONTRIBUTION OF PLANS NOT WORTH THE SERVICE RENDERED.

Dear Sir / Madam, I have taken my car Hyundai IX35 for a service to Hyundai Vredenburg on the 02/06/2021. I mentioned the 3 faults that needed to be repaired. 1) The passenger front window did not work. (This is the second time that Hyundai Vredenburg worked on this window). 2) The interior rear roof light does not work in the car. 3) The aircon does not work. According to Hyundai it needs gas. I received a Quotation 2110 regarding the back windows and bulb. Nothing was said about the passenger front window. The front passenger window does not work from the passenger door to date (it does not go up or down from the passenger door). The rear windows also do not go up or down from each door, the windows work from the drivers door). Upon asking for the invoice for the service to see what was done, was my surprise. The complete service was only R2207.18, Invoice number 4569 dated the 03/06/2021. Labour being the most expensive item but not stating how many hours and price per hour. My explanation for writing this email: I have bought 3 extra plans for this particular vehicle through Hyundai Vredenburg as this is a secondhand car. The extra Plans I bought: 1) Centriq - ASTP Step up(Q-ASTP) Centriq-Hyundai Step Up-Premium 2year @ R3250.00. 2) Centriq - platinum Bumper to Bumper Q-AMHB5 Used Passenger and 4x4 @ R7315.00. 3) Hyundai Service Plan LIQ****098187 @ R12598.48. These three plans cost me a total of R23163,48 which I paid for immediately with one payment not monthly. The car was not serviced in 2020 due to CORONA VIRUS and LOCKDOWN. Upon starting the booking for the 1st service using the plans was I told that I must contact Liquid Capital on 0861624686 regarding a reference number. Which I did, after phoning Liquid capital on the 26th May 2021 @ 11.03am holding to log the service, again at 26th May2021 12.26pm (holding for 15min 5sec) again holding for service, 26th May 2021 @ 12.42pm eventually speaking to Dolly to book the service, was told that they will contact me with a answer. On the 31st May 2021 @ 9.40am (holding for 10min & 12sec) holding again for service, was then told Dolly was not available, was then put through to another person rephoning again at 31st May 11.55am holding for service again, re-phoning again on 31May 11.57am. I have still not received a answer from Liquidcapital regarding the service and wanted to know what is happening, was then told the request was escalated, I waited. Eventually at 31st May 2021 @1.15pm not getting any reply from Liquid capital and sounding like a parrot to repeat the story everytime, did we contact John Gillespie from Hyundai Vredenburg and said that I want a name of a manager that I can speak to to sort out this problem. John phoned me back and said that I must speak to Luisian. Upon phoning AGAIN Liquid capital and asking for Lusian was then told he does not speak to the customers, which I then explained that Hyundai Vredenburg got me the name to sort out this problem. While I was being told for the upteenth time that I cannot speak to Lusian did I say goodbye and phoned John Gillespie and told him to get a answer out of those people. (All my calls to Liquidcapital was a total of 44 minutes and no positive reply). I was then told by John Gillespie that they will do a 'GOODWILL SERVICE" . Why GOODWILL SERVICE, it was not my fault that CORONAVIRUS caused a problem . Upon receiving the quotation for the window switches and the invoice for the service did I go further and read more about the information on the plans. I then sent the attached email to Hyundai Vredenburg, Aletta Siebrits and John Gillespie and asking for help regarding the plans. I received Aletta's email reply as per attached. According to reading the plans I found that on Platinum Bumper to Bumper, page 9, Plan B, I am covered for Electronic switches. When asked about the electronic switches was I told that this will have to escalate to Hyundai claims department. My question Who must find this information out regarding electronic switches? Further more did I get a reply from Aletta regarding the ASTP Step up Policy Num 20724163 for R3250. My question is why was I sold the particular policy if my car is not new and the policy does not run concurrently with factory/extended warranty. The contribution for plans @ R23163,48 is not worth the service rendered. Awaiting your reply. Roy A Hazelwood