HV
Hyundai Vredenburg
Unclaimed Business
HV
Hyundai Vredenburg
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hyundai Vredenburg
Hyundai Vredenburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Hyundai Vredenburg across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYJ
Yentl J
1 reviews | Active since Jan 2020
13 Aug 2025, 07:49
Not recommended
I took my car in for its annual service at Vredenburg and reported a possible problem with the radio, which is still under warranty. I requested a booking for a diagnostic, but after receiving no feedback, I called several times over the course of more than a month — still with no response. I eventually took my car to Hyundai Malmesbury, where I received exceptional 5-star service. They carried out the diagnostic promptly and even returned my car neatly cleaned, despite it not being a service appointment. In contrast, Vredenburg returned my car exactly as it was after a full annual service. Based on my experience, I cannot recommend Vredenburg Hyundai at all.
Helpful (0)
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Yentl J
1 reviews | Active since Jan 2020
13 Aug 2025, 07:49
Not recommended
I took my car in for its annual service at Vredenburg and reported a possible problem with the radio, which is still under warranty. I requested a booking for a diagnostic, but after receiving no feedback, I called several times over the course of more than a month — still with no response. I eventually took my car to Hyundai Malmesbury, where I received exceptional 5-star service. They carried out the diagnostic promptly and even returned my car neatly cleaned, despite it not being a service appointment. In contrast, Vredenburg returned my car exactly as it was after a full annual service. Based on my experience, I cannot recommend Vredenburg Hyundai at all.
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Replies (0)CL
Carla L
1 reviews | Active since Jan 2020
3 Apr 2024, 20:00
It's giving 'Not my job' vibes
Terrible experience dealing with all departments. When arriving at the branch the staff was sitting around with coffee chatting. Although seen and acknowledged, they just continued, I had to walk into a random office and ask for help, I guess the guy was important, because when he told them to assist, 3 of them ran over. The service department was equally dismal, I requested they take the pictures for a claim on the manufacturer warranty. When I enquire 5 weeks later, they said no request was made. After I complained on the survey, the Branch manager contacted me and asked that I return. Another query was, allegedly, loaded. But 5 months down the line, despite numerous follow up calls and mails. Nobody has gotten back to me. If there was a zero star option, I'd choose it.
Helpful (0)
|Replies (0)CL
Carla L
1 reviews | Active since Jan 2020
3 Apr 2024, 20:00
It's giving 'Not my job' vibes
Terrible experience dealing with all departments. When arriving at the branch the staff was sitting around with coffee chatting. Although seen and acknowledged, they just continued, I had to walk into a random office and ask for help, I guess the guy was important, because when he told them to assist, 3 of them ran over. The service department was equally dismal, I requested they take the pictures for a claim on the manufacturer warranty. When I enquire 5 weeks later, they said no request was made. After I complained on the survey, the Branch manager contacted me and asked that I return. Another query was, allegedly, loaded. But 5 months down the line, despite numerous follow up calls and mails. Nobody has gotten back to me. If there was a zero star option, I'd choose it.
0
Replies (0)MS
Mike S
1 reviews | Active since Jan 2020
29 Nov 2023, 05:20
Nightmare to deal with.
I bought a vehicle from them, at the onset of this transaction I was promised a R20000 cash back insentive.However after much pleading for them to do the right thing and honor their promise to give me R20000. However I am met with ********* actions and antagonism and being completely ignored. As a matter of fact the whole transaction was rife with lies, deceit and plain dishonesty. I would definitely advise anyone to stay away from Hyundai Vredenburg.
Helpful (0)
|Replies (0)MS
Mike S
1 reviews | Active since Jan 2020
29 Nov 2023, 05:20
Nightmare to deal with.
I bought a vehicle from them, at the onset of this transaction I was promised a R20000 cash back insentive.However after much pleading for them to do the right thing and honor their promise to give me R20000. However I am met with ********* actions and antagonism and being completely ignored. As a matter of fact the whole transaction was rife with lies, deceit and plain dishonesty. I would definitely advise anyone to stay away from Hyundai Vredenburg.
0
Replies (0)VB
Vanessa B
1 reviews | Active since Jan 2020
6 Apr 2023, 12:10
Excellent service
Once again Renier and the Hyundai Vredenburg team exceeded my expectations. The service is outstanding to say the least. Renier went the extra mile to help me on every level. The personal touch and kindness was exceptional.
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Vanessa B
1 reviews | Active since Jan 2020
6 Apr 2023, 12:10
Excellent service
Once again Renier and the Hyundai Vredenburg team exceeded my expectations. The service is outstanding to say the least. Renier went the extra mile to help me on every level. The personal touch and kindness was exceptional.
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Replies (0)BH
Bella H
1 reviews | Active since Jan 2020
5 Aug 2022, 19:31
Worst after sales
If there was a no stars for service I would have given it. Bought a car in November 2021,problems since day 1! The Sales Manager does not know how to talk to a woman and their overall after service is just ****!!! Very quick to sell you something but when it comes to after sales they can't fulfill their promises.
Helpful (0)
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Bella H
1 reviews | Active since Jan 2020
5 Aug 2022, 19:31
Worst after sales
If there was a no stars for service I would have given it. Bought a car in November 2021,problems since day 1! The Sales Manager does not know how to talk to a woman and their overall after service is just ****!!! Very quick to sell you something but when it comes to after sales they can't fulfill their promises.
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Replies (0)FK
Francois K
1 reviews | Active since Jan 2020
26 Nov 2021, 17:34
Hyundai Vredenburg service invoice
Warning I had my Hyundai H1 servised at Hyundai Vredenburg on 26 Nov 2021 When collecting, i was shocked by the invoice. I queried some of the ridiculous prices and quantities I was charged on the initial invoice. 10 units of Transmax fluid invoiced : R3945.60 (unit cost R394.56) and adjusted later to 5 units R955.00 (unit cost now R191.00) 13 units Anti freeze invoiced : R1597.44 (unit cost R122.88) and adjusted later to 5 units R955.00 (unit cost now R191.00) Some other items were also queried. When questioning the original invoice, i was informed that units were booked out for the service but not used. I just want to warn future customers to check their invoices.
Helpful (0)
|Replies (0)FK
Francois K
1 reviews | Active since Jan 2020
26 Nov 2021, 17:34
Hyundai Vredenburg service invoice
Warning I had my Hyundai H1 servised at Hyundai Vredenburg on 26 Nov 2021 When collecting, i was shocked by the invoice. I queried some of the ridiculous prices and quantities I was charged on the initial invoice. 10 units of Transmax fluid invoiced : R3945.60 (unit cost R394.56) and adjusted later to 5 units R955.00 (unit cost now R191.00) 13 units Anti freeze invoiced : R1597.44 (unit cost R122.88) and adjusted later to 5 units R955.00 (unit cost now R191.00) Some other items were also queried. When questioning the original invoice, i was informed that units were booked out for the service but not used. I just want to warn future customers to check their invoices.
0
Replies (0)CC
Claudette C
1 reviews | Active since Jan 2020
14 Jun 2021, 06:59
HYUNDAI SERVICE. CONTRIBUTION OF PLANS NOT WORTH THE SERVICE RENDERED.
Dear Sir / Madam, I have taken my car Hyundai IX35 for a service to Hyundai Vredenburg on the 02/06/2021. I mentioned the 3 faults that needed to be repaired. 1) The passenger front window did not work. (This is the second time that Hyundai Vredenburg worked on this window). 2) The interior rear roof light does not work in the car. 3) The aircon does not work. According to Hyundai it needs gas. I received a Quotation 2110 regarding the back windows and bulb. Nothing was said about the passenger front window. The front passenger window does not work from the passenger door to date (it does not go up or down from the passenger door). The rear windows also do not go up or down from each door, the windows work from the drivers door). Upon asking for the invoice for the service to see what was done, was my surprise. The complete service was only R2207.18, Invoice number 4569 dated the 03/06/2021. Labour being the most expensive item but not stating how many hours and price per hour. My explanation for writing this email: I have bought 3 extra plans for this particular vehicle through Hyundai Vredenburg as this is a secondhand car. The extra Plans I bought: 1) Centriq - ASTP Step up(Q-ASTP) Centriq-Hyundai Step Up-Premium 2year @ R3250.00. 2) Centriq - platinum Bumper to Bumper Q-AMHB5 Used Passenger and 4x4 @ R7315.00. 3) Hyundai Service Plan LIQ****098187 @ R12598.48. These three plans cost me a total of R23163,48 which I paid for immediately with one payment not monthly. The car was not serviced in 2020 due to CORONA VIRUS and LOCKDOWN. Upon starting the booking for the 1st service using the plans was I told that I must contact Liquid Capital on 0861624686 regarding a reference number. Which I did, after phoning Liquid capital on the 26th May 2021 @ 11.03am holding to log the service, again at 26th May2021 12.26pm (holding for 15min 5sec) again holding for service, 26th May 2021 @ 12.42pm eventually speaking to Dolly to book the service, was told that they will contact me with a answer. On the 31st May 2021 @ 9.40am (holding for 10min & 12sec) holding again for service, was then told Dolly was not available, was then put through to another person rephoning again at 31st May 11.55am holding for service again, re-phoning again on 31May 11.57am. I have still not received a answer from Liquidcapital regarding the service and wanted to know what is happening, was then told the request was escalated, I waited. Eventually at 31st May 2021 @1.15pm not getting any reply from Liquid capital and sounding like a parrot to repeat the story everytime, did we contact John Gillespie from Hyundai Vredenburg and said that I want a name of a manager that I can speak to to sort out this problem. John phoned me back and said that I must speak to Luisian. Upon phoning AGAIN Liquid capital and asking for Lusian was then told he does not speak to the customers, which I then explained that Hyundai Vredenburg got me the name to sort out this problem. While I was being told for the upteenth time that I cannot speak to Lusian did I say goodbye and phoned John Gillespie and told him to get a answer out of those people. (All my calls to Liquidcapital was a total of 44 minutes and no positive reply). I was then told by John Gillespie that they will do a 'GOODWILL SERVICE" . Why GOODWILL SERVICE, it was not my fault that CORONAVIRUS caused a problem . Upon receiving the quotation for the window switches and the invoice for the service did I go further and read more about the information on the plans. I then sent the attached email to Hyundai Vredenburg, Aletta Siebrits and John Gillespie and asking for help regarding the plans. I received Aletta's email reply as per attached. According to reading the plans I found that on Platinum Bumper to Bumper, page 9, Plan B, I am covered for Electronic switches. When asked about the electronic switches was I told that this will have to escalate to Hyundai claims department. My question Who must find this information out regarding electronic switches? Further more did I get a reply from Aletta regarding the ASTP Step up Policy Num 20724163 for R3250. My question is why was I sold the particular policy if my car is not new and the policy does not run concurrently with factory/extended warranty. The contribution for plans @ R23163,48 is not worth the service rendered. Awaiting your reply. Roy A Hazelwood
Helpful (0)
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Claudette C
1 reviews | Active since Jan 2020
14 Jun 2021, 06:59
HYUNDAI SERVICE. CONTRIBUTION OF PLANS NOT WORTH THE SERVICE RENDERED.
Dear Sir / Madam, I have taken my car Hyundai IX35 for a service to Hyundai Vredenburg on the 02/06/2021. I mentioned the 3 faults that needed to be repaired. 1) The passenger front window did not work. (This is the second time that Hyundai Vredenburg worked on this window). 2) The interior rear roof light does not work in the car. 3) The aircon does not work. According to Hyundai it needs gas. I received a Quotation 2110 regarding the back windows and bulb. Nothing was said about the passenger front window. The front passenger window does not work from the passenger door to date (it does not go up or down from the passenger door). The rear windows also do not go up or down from each door, the windows work from the drivers door). Upon asking for the invoice for the service to see what was done, was my surprise. The complete service was only R2207.18, Invoice number 4569 dated the 03/06/2021. Labour being the most expensive item but not stating how many hours and price per hour. My explanation for writing this email: I have bought 3 extra plans for this particular vehicle through Hyundai Vredenburg as this is a secondhand car. The extra Plans I bought: 1) Centriq - ASTP Step up(Q-ASTP) Centriq-Hyundai Step Up-Premium 2year @ R3250.00. 2) Centriq - platinum Bumper to Bumper Q-AMHB5 Used Passenger and 4x4 @ R7315.00. 3) Hyundai Service Plan LIQ****098187 @ R12598.48. These three plans cost me a total of R23163,48 which I paid for immediately with one payment not monthly. The car was not serviced in 2020 due to CORONA VIRUS and LOCKDOWN. Upon starting the booking for the 1st service using the plans was I told that I must contact Liquid Capital on 0861624686 regarding a reference number. Which I did, after phoning Liquid capital on the 26th May 2021 @ 11.03am holding to log the service, again at 26th May2021 12.26pm (holding for 15min 5sec) again holding for service, 26th May 2021 @ 12.42pm eventually speaking to Dolly to book the service, was told that they will contact me with a answer. On the 31st May 2021 @ 9.40am (holding for 10min & 12sec) holding again for service, was then told Dolly was not available, was then put through to another person rephoning again at 31st May 11.55am holding for service again, re-phoning again on 31May 11.57am. I have still not received a answer from Liquidcapital regarding the service and wanted to know what is happening, was then told the request was escalated, I waited. Eventually at 31st May 2021 @1.15pm not getting any reply from Liquid capital and sounding like a parrot to repeat the story everytime, did we contact John Gillespie from Hyundai Vredenburg and said that I want a name of a manager that I can speak to to sort out this problem. John phoned me back and said that I must speak to Luisian. Upon phoning AGAIN Liquid capital and asking for Lusian was then told he does not speak to the customers, which I then explained that Hyundai Vredenburg got me the name to sort out this problem. While I was being told for the upteenth time that I cannot speak to Lusian did I say goodbye and phoned John Gillespie and told him to get a answer out of those people. (All my calls to Liquidcapital was a total of 44 minutes and no positive reply). I was then told by John Gillespie that they will do a 'GOODWILL SERVICE" . Why GOODWILL SERVICE, it was not my fault that CORONAVIRUS caused a problem . Upon receiving the quotation for the window switches and the invoice for the service did I go further and read more about the information on the plans. I then sent the attached email to Hyundai Vredenburg, Aletta Siebrits and John Gillespie and asking for help regarding the plans. I received Aletta's email reply as per attached. According to reading the plans I found that on Platinum Bumper to Bumper, page 9, Plan B, I am covered for Electronic switches. When asked about the electronic switches was I told that this will have to escalate to Hyundai claims department. My question Who must find this information out regarding electronic switches? Further more did I get a reply from Aletta regarding the ASTP Step up Policy Num 20724163 for R3250. My question is why was I sold the particular policy if my car is not new and the policy does not run concurrently with factory/extended warranty. The contribution for plans @ R23163,48 is not worth the service rendered. Awaiting your reply. Roy A Hazelwood
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Replies (0)jC
jonathan C
1 reviews | Active since Jan 2020
5 Sept 2020, 09:22
First I hear we don't have a back up system in place
I currently have. dispute with Hyundai Vredenburg where I purchased a car recently that was advertised on their website.When I asked them to assist me with info they just simply said they don't have it anymore.As an IT administrator that is a core function to backup/archive data for such events.Not sure if they deliberately stonewalling me or that they genuinely run a poorly managed business
Helpful (0)
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jonathan C
1 reviews | Active since Jan 2020
5 Sept 2020, 09:22
First I hear we don't have a back up system in place
I currently have. dispute with Hyundai Vredenburg where I purchased a car recently that was advertised on their website.When I asked them to assist me with info they just simply said they don't have it anymore.As an IT administrator that is a core function to backup/archive data for such events.Not sure if they deliberately stonewalling me or that they genuinely run a poorly managed business
0
Replies (0)