JC
jonathan C
Active since Mar 2009
15
Reviews
0
Industries
Reviews
15 reviews26 months ago
What was advertised VS what you getting
I bought my wife a bouquet and a balloon from Interflora for Valentines day. She got the delivery around 5pm yesterday first of all and then the bouquet that she received didn't even resemble the one I chose for her. And it wasn't cheap, so I would expect something decent and delivered at a reasonable time as the delivery person called her to say that she had to wait as they have a delivery for her. Really poor service for the money I spent
0 replies
50 months ago
Poor client service
Yesterday (17/03/2022 , 13h30) I called a 2nd time to cancel my car insurance with them and was told by Goodness that she can't assist me and that she could see that her manager was busy and that someone will call me back to assist me with my query. 24 HOURS has passed and no call to assist. I called again today at 12h25 and was told by the person that picked that she cant assist and just transferred the call and after a minute the line just died. This is poor service from a company I paid every month without any issue.
346 replies
53 months ago
MFC Nedbank. has no heart
After requesting to reduce my repayment on my vehicle as I have just lost my job. Their reason was that they do not "process payment arrangement for dismissals" I never asked to stop or pause payment , just to assist me to decrease my installment for the next 3 months until I find a job . please read their letter below care@mfc.co.za Dear Mr J Charles Thank you for the request for a payment arrangement. Your request has been unfortunately declined. The reason for the decline is that we do not process payment arrangement for reason/s stated Dismissal. Please note that your request falls out of our payment arrangement criteria. If you are unable to honour your instalments going forward, your account will be referred to our collections department to assist you with further payment arrangement assistance. All queries and supporting documents is required to be forwarded to care@mfc.co.za. If you require further assistance kindly contact us directly on 0860 879 900 alternatively you may fax us on 0860 035 466 or email us at care@mfc.co.za.
0 replies
53 months ago
Poor service to a fusion account holder
As a fusion account holder I have had so much bad experiences with FNB. When I call I get transferred around as no one can assist as they either not dealing with that specific process although it's the correct department I'm being transferred too.And eventually the call gets cut Tried the secure chat ,same story .Today 23/11/2021 I was on FNB app for over an hour chatting to about 5 different consultants same story as above. Poor service is all I can say vs the fees I spent every month for it
53 replies
58 months ago
Same issue 4 times in a row. either poor workmanship or poor materials used
I have been logging the same issue to be fixed 3 times already. Not sure if it is a quick fix. But the problem reoccurs almost every 2 month. Today I am trying to get assistance for the same issue since 9 am this morning, nothing as yet .Been chatting to the bot for over 3 hours. There is a reason why I need fibre ,is to work from home and now I have to use my cellphone to connect. Poor client service as there is no number you can dial in to report faults
0 replies
64 months ago
Aramex the slowest courier and staff that is incompetent
I ordered goods from India on the 17th of December 2020, The package arrived in South Africa on the 29th of December at the Sandton facility for customs clearance. My first call was on the 31st as I would assume if there was any tax I needed to pay I would've been notified around the 30th...no call. So I called the the 011 390 3002 the Aramex customs call centre, the person I spoke to had no clue and gave me the run round and not giving me proper answers as to what I need to do to get my package. I called again the Monday - 04/01/2021 still the lady could not assist and tell me what I needed to do to get my package ....their answer was that they need to calculate if I need to pay tax on it. On the 6th I started recording who I speak to as I was getting frustrated as " the fastest courier " was not getting my package to me fast enough. I spoke to Neilendren at around 3pm - 06/01/2021 explaining what they needed to to expedite my package .I forwarded my invoice to him a few minutes later where I didn't receive a confirmation email saying he received it and will process it. I called this morning 07/01/2021 at 9h45 where I spoke to Sibu, totally clueless and didnt see my document I forwarded on the system and could'nt help or didn't want to help as she was very eager to get me off the line. I then asked to speak to a manager as she was unable to help and Neilendren was " on a call" . The famous excuse was given to " the manager in currently in a meeting" . I asked her to relay the message to Neilendren to call me , I'm still waiting (16h15). I even sent him an email to please give me a call ..still waiting on that response as well. I called at 14h24 -07/01/2021 got Junior on the line told me the system is offline and he is not able to help me at the moment , I gave him my details to call me if when the system is online again .. . no call back. I called again at 15h50- 07/010/2021 ,got Sibu on the line again and asked same questions, received the same answer . What do I need to do to get my parcel as Aramex staff is incompetent or just very lazy and are just doing what is required and not willing to go the extra mile
0 replies
67 months ago
Waiting on a earphone for a month......
I ordered a set of Bluetooth earphones exactly a month ago and I'm still waiting. Not what the hiccup is in the process, but I would assume it wouldn't be that difficult to ship out a pair of earphones to a loyal client to the TFG group for over a decade. If I knew I was going to wait this long I would have purchase it from Takealot and get it within a day or two.
106 replies
68 months ago
First I hear we don't have a back up system in place
I currently have. dispute with Hyundai Vredenburg where I purchased a car recently that was advertised on their website.When I asked them to assist me with info they just simply said they don't have it anymore.As an IT administrator that is a core function to backup/archive data for such events.Not sure if they deliberately stonewalling me or that they genuinely run a poorly managed business
0 replies
69 months ago
Car not as advertised by Hyundai
I bought a vehicle from Hyundai Vredenburg about a month back, the ad stated full service history. I had to wait almost 2 weeks to get my spare key and book of life after the sale and only saw then that the car that was sold to me had skipped 2 services. After back and forth with the Sales manager Christo he was willing to do a service as he was unaware that the vehicle didn't had a FSH. For the person posting these ads and not making sure of all the details ….didn't sit well with me. They collected the car and took it to there branch from my office in town. They apparently did the service as I am not sure if it was even done as no courtesy call or proof that it was done. And on top of that they dropped my car with literally no petrol in after I gave the person collecting my car with half a tank. I told him there is a sound coming from the engine bay and they need to look at that as well. that wasn't even attended too and she even said the mechanic mentioned that the wheel alignment and balancing is out. What kind of service is this from a Reputable name in this industry
0 replies
75 months ago
Driver of bolt ( kelvon) stole my money
Driver was taking long to collect me and i cancelled the ride. My full fair was claimed even though he never drove me. He called me first to ask where I’m going and then just stood on the same place for over 5 minutes, hence me canceling. I want my money back
0 replies
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15 (100%)