It's giving 'Not my job' vibes

Terrible experience dealing with all departments. When arriving at the branch the staff was sitting around with coffee chatting. Although seen and acknowledged, they just continued, I had to walk into a random office and ask for help, I guess the guy was important, because when he told them to assist, 3 of them ran over. The service department was equally dismal, I requested they take the pictures for a claim on the manufacturer warranty. When I enquire 5 weeks later, they said no request was made. After I complained on the survey, the Branch manager contacted me and asked that I return. Another query was, allegedly, loaded. But 5 months down the line, despite numerous follow up calls and mails. Nobody has gotten back to me. If there was a zero star option, I'd choose it.