1 reviews | Active since Member
I am receiving the worst customer service from Hyundai Weltevreden Park. I do not understand how they operate, and they lack communication with the customer. I visited the dealership multiple times. Firstly I was called to sign papers regarding my vehicle warranty. I head over to the branch only to find out that the paper work is in order but I can bring my two front seats in for repairs. I was disappointed that they could've simply told me this over the phone. I was told to bring my two front seats in for repairs, and I went to the dealership again. It was not communicated that it might take 2 days or more. If I knew I could've properly organized myself transport to go to work and back. I left again very unhappy because I needed my vehicle for the rest of the week. I set a date for the third time now, and go on Monday 10 February 2025, and left my car there. I then received a call saying that only one seat can be done, as the driver's seat was the wrong seat cover. I then ask that this obviously means that it's a one day job and ask if I can come collect it, and they confirmed yes. I go to the branch later on around 16:30 pm, and found my car not done. I then asked that why was I told that in the afternoon my car will be done only to find that the front passenger seat is not even in the vehicle. I was not even told anything. I left with my vehicle like that and was told that I could leave my vehicle, and I refused. This is the worst customer service I've experienced, and I believe that the branch lacks basics such as communicating. I honestly feel insulted and never want to set foot in that branch once my seats are done.
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