Safety Concerns and Poor Experience at iJump Clearwater

I recently visited iJump Clearwater with my family, and I must say it was a disappointing experience. As first-time visitors, we had high expectations, but unfortunately, we will not be returning for a long time due to several safety concerns and overall dissatisfaction with the service.

We have two children, one who can play on the larger trampolines and another who needs to be in the Small Kids Corner. While I was standing in the Small Kids Corner, closely observing my youngest child, I asked the staff member on duty if she could watch over my child for a few minutes while I checked on our other child. She assured me she would. However, when I returned, I was shocked to find that she did not know where my child was.

In a panic, I searched the area and found my child on the large trampolines, which was highly concerning as this area is not intended for younger children. What alarmed me even more was the fact that the security door leading outside to the parking lot was wide open. Anyone could have walked out with my child, and this is a serious safety issue that needs to be addressed. After bringing my child back to the Small Kids Area, I noticed that the security door was once again left open shortly after we had closed it.

Additionally, I noticed that the barrier around the Small Kids Area is too high, and children are able to walk through it at the bottom. This poses a risk to the safety of the younger children, and I have observed multiple occasions where the security gate was left open, which only further contributes to the safety concerns.

Given these issues, I would like to suggest the following improvements to ensure the safety of all children at the facility:

Repair the security gate so it cannot be easily opened, and ensure it is secure at all times. Install a sliding door that can only be operated by an adult, ensuring that once children are inside the Small Kids' Play Area, they are safely contained and cannot easily exit without adult supervision.

Safety should be a top priority at any children's play facility, and unfortunately, my experience at iJump Clearwater left me with serious concerns. I hope that these issues are taken seriously, and I trust that the necessary steps will be taken to prevent any future incidents.

Thank you for your attention to this matter.