After Payment Zero Communication

I placed an order from the iStore Pre-Owned department on 9 November 2025, and honestly, this experience has been extremely frustrating. It’s been 11 days, and I haven’t received a single update no confirmation email, no tracking number, nothing. It’s as if my order doesn’t exist.

When I made the purchase, I was in Cape Town, so I selected collection in Cape Town. I’m now back home in Johannesburg, and because iStore hasn’t communicated anything, I have no idea how I’m even supposed to get my parcel now. And really whose responsibility is that supposed to be? I feel completely stranded.

On 24 November, I contacted their customer service hoping for some clarity. All I was told was that my order is marked as “processing” on their side and that I should log out and log back in to see updates. I was also assured that I’d be notified when my parcel is ready for collection… but here I am, still waiting, with absolutely no communication at all.

This level of service is honestly shocking. I’ve never experienced anything this poor before, and it’s left me extremely disappointed. I truly hope no one else has to go through this with the Pre-Owned department.